IT Business Analyst II - HHSC - Austin
(2024-05)
- Facilitate complex IT requirements gathering and user story development to drive initiatives within the Business Automation division.
- Evaluate the impact of program policies on automated systems to ensure technical alignment with business objectives.
- Lead the definition of user stories and acceptance criteria, resulting in documented system improvements and higher software quality.
- Conduct root cause analysis to identify trends and develop corrective action plans for critical process issues.
- Review complex project deliverables to ensure documentation accuracy and alignment with stakeholder expectations.
- Collaborate with cross-functional stakeholders to translate complex data into actionable insights for operational decision-making.
Texas Work Advisor III - Texas Work - Round Rock
(2019-06 - 2024-04)
- Managed high-volume case file reviews and documentation to support accurate eligibility determinations for human services programs.
- Developed and implemented process optimization strategies to enhance the efficiency of service delivery workflows.
- Led staff training on regulatory updates and best practices for eligibility determinations.
- Streamlined eligibility determination workflows to improve service delivery and reduce operational bottlenecks.
- Utilized Google Sheets and Excel to track team performance metrics and distribute recurring productivity reports.
Head Cashier - Home Depot - Round Rock
(2011-03 - 2019-06)
- Supervised a frontline team, providing training and support to resolve complex operational and customer issues.
- Managed daily customer service operations, monitoring key performance indicators to ensure transaction accuracy and efficiency.
- Monitored staffing levels and adherence to schedules to ensure optimal coverage during peak business hours.
