Professional Scrum Master at Top Group Technologies (2020-02 – Present)
- Improved team delivery by over 75% by facilitating agile ceremonies and aligning with SDLC and security protocols.
- Increased sprint productivity by removing blockers and guiding agile teams through backlog prioritization.
- Strengthened team cohesion by mentoring on agile values and managing conflict resolution.
- Supported secure and timely releases by coordinating release management with DevOps practices.
- Delivered transparency to leadership using metrics such as burn-down charts and velocity tracking.
Scrum Master / Project Manager at Etisalat (2018-12 – 2020-01)
- Boosted agile team efficiency by leading sprint planning and managing cross-functional collaboration.
- Improved compliance by aligning project planning with agile governance and enterprise standards.
- Increased speed of delivery by resolving team impediments and refining product backlog prioritization.
- Led planning and retrospectives to evaluate outcomes and encourage continuous improvement.
Project Specialist at Etisalat (2014-07 – 2018-11)
- Increased account volume by 130% and revenue by 55% within 9 months by onboarding enterprise clients.
- Enhanced reporting by updating project documentation and tracking performance metrics.
Product Market Analyst at Etisalat (2013-07 – 2014-07)
- Boosted product sales by 85% in 10 months and expanded subscriber base by 83% within one year.
- Supported product growth by conducting market analysis and coordinating stakeholder input.
Customer Experience Analyst at Etisalat (2012-03 – 2013-05)
- Strengthened customer satisfaction by responding to escalated issues and educating staff on product updates.
