Administrative I Customer Service I Marketing
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Dynamic and results-driven professional with a multidisciplinary background in operational management and high-impact customer engagement. A strategic thinker who blends administrative precision with marketing-led outreach to drive organizational growth and team excellence.
Specialize in "Visual Search SEO" (Pinterest). You treat social platforms as search engines, using keyword research and metadata to drive organic traffic rather than just “posting for likes.”
Use Advanced Excel (XLOOKUP, Pivot Tables) to turn raw numbers into "KPI Dashboards." You track conversion rates and audience engagement to prove the ROI of marketing efforts.
Manage the lifecycle of digital assets using GitHub (version control) and Dropbox. You are technically fluent in US-based VPN protocols, making you a low-risk, high-reliability remote worker.
Using your Google Professional Certification, you manage milestones, meet strict SLAs, and act as a liaison between different departments (like Marketing, Product, and Customer Service)
Managed high-volume inquiries and conducted discovery calls, successfully converting "warm leads" into active organizational members.
Expertly utilized Monday.com to build digital infrastructures, manage member onboarding, and maintain 100% data accuracy.
Facilitated seamless internal and external support using Slack and professional email, ensuring rapid issue resolution and stakeholder satisfaction.
Drove project completion by monitoring manager workflows and generating weekly performance/attendance reports to optimize productivity.
Recognized for discipline and leadership as a member of the Alpha Beta Honor Society, maintaining high standards in remote, independent environments.
I have a BSBA and an AAS
