Executive Director of Patient Access Center at University of Texas Physicians (2015-11 – Present)
- Maintain day to day management of Patient Access Call Center, oversee 80 FTE's to include Insurance Verification, Pre-Registration, Registration, Training, Quality Assurance and Patient Scheduling
Director of Patient Access Services at CHI Baylor St. Luke's Medical Center (2013-03 – 2015-11)
174 FTE's
- Directly supervised Patient Access Department Leadership, including Registration, Emergency Department, Insurance Verification, Pre-Registration, Outpatient Scheduling
- Maintain employee schedules
- Maintain departmental budget
- Recruit, interview and hire personnel
- Work closely with physician offices, insurance companies, case managers, and nursing units
- Coach, counsel and motivate team
- Facilitated departmental team meetings
- Problem resolution
- Created, developed and implemented departmental policy and procedures
- Monitored and recorded departmental performance
- Monitored and recorded employee performance
- Oversee all offsite registration locations: CHI Baylor Holcombe Community Emergency Center, CHI Baylor San Felipe Community Emergency Center, CHI Baylor Pearland Community Emergency Center
Director of Patient Access Services at Cypress Fairbanks medical center hospital / conifer health solutions (2006-07 – 2013-03)
52 FTE's
- Directly supervised Patient Access Department Leadership, including Registration, Emergency Department, Insurance Verification, Pre-Registration, Outpatient Scheduling
- Maintain employee schedules
- Maintain departmental budget
- Recruit, interview and hire personnel
- Work closely with physician offices, insurance companies, case managers, and nursing units
- Coach, counsel and motivate team
- Facilitated departmental team meetings
- Problem resolution
- Created, developed and implemented departmental policy and procedures
- Monitored and recorded departmental performance
- Monitored and recorded employee performance
- Oversee all offsite registration locations: Cypress Fairbanks Medical Center Cancer Center, Cypress Fairbanks Medical Center Urgent Care Center 1, Cypress Fairbanks Medical Center Urgent Care Center 2, Cypress Fairbanks Medical Center Offsite Emergency Care Center 1, Cypress Fairbanks Medical Center Offsite Emergency Care Center 2
Operations Manager, Patient Access and Training at Memorial Hermann Healthcare Corporate Office (2004-07 – 2006-07)
8 FTE's
- Directly oversaw training programs for Patient Business Services and Patient Access Services
- Internal consultation for Patient Business Services and Patient Access Services
- Create, Develop and implement training curriculum
- Coordination of monthly Patient Access Manager Meeting
- Liaison between Patient Business Services and Information Systems
- Liaison between Patient Business Services and Patient Access Services
- Application testing for Enterprise business solutions
- Project Management for Enterprise business initiatives
- Oversaw Patient Access Departments for Memorial Hermann Hospital System: Memorial Hermann Katy Hospital, Memorial Hermann Memorial City Hospital, Memorial Hermann Northwest Hospital, Memorial Hermann Southeast Hospital, Memorial Hermann Southwest Hospital, Memorial Hermann Sugar Land Hospital, Memorial Hermann The Woodlands Hospital
Manager, Patient Access services at Memorial Hermann The Woodlands Hospital (2001-05 – 2004-07)
46 FTE's
- Directly supervised Patient Access Department employees, including Registration, Emergency Department, Insurance Verification, Pre-Registration, Outpatient Scheduling
- Maintain employee schedules
- Maintain departmental budget
- Recruit, interview and hire personnel
- Work closely with physician offices, insurance companies, case managers, and nursing units
- Coach, counsel and motivate team
- Facilitated departmental team meetings
- Problem resolution
- Created, developed and implemented departmental policy and procedures
- Monitored and recorded departmental performance
- Monitored and recorded employee performance
