Director of Housekeeping at Hilton at Gallery One (DoubleTree) (2023-01 – Present)
Serve as the senior housekeeping leader for a high-volume Hilton property, overseeing all daily operations across rooms, laundry, and public areas.
- Lead a multi-tiered team of supervisors, room attendants, laundry staff, and public area personnel — managing full hiring, onboarding, training, and performance cycles.
- Designed and implemented department-wide policies and SOPs that consistently uphold Hilton brand standards and exceed guest satisfaction benchmarks.
- Conduct regular room and facility inspections; identify and resolve deficiencies with urgency to maintain property standards.
- Own the housekeeping budget: track expenditures, identify cost-reduction opportunities, and deliver results without compromising service quality.
- Oversee procurement, storage, and distribution of all linens, cleaning supplies, and guest amenities — maintaining tight inventory controls to minimize waste.
- Partner cross-functionally with Front Office, Engineering, and Food & Beverage to ensure seamless room readiness and rapid issue resolution.
- Produce departmental performance reports and present data-driven insights to hotel leadership to guide operational decision-making.
- Ensure full compliance with Hilton standards, OSHA safety protocols, and all applicable local regulations.
Executive Housekeeper at Marriott Hotel (2017-01 – 2020-12)
Directed all housekeeping operations for a full-service Marriott property, ensuring consistent delivery of brand-standard cleanliness and guest satisfaction.
- Managed staff scheduling, training programs, performance evaluations, and day-to-day supervision of room attendants and housekeeping personnel.
- Conducted quality inspections of guest rooms, public spaces, and back-of-house areas to enforce Marriott cleanliness standards.
- Managed linen, supply, and amenity inventories with a strategic procurement approach that reduced costs while maintaining service levels.
- Responded promptly and professionally to guest complaints and housekeeping-related requests, consistently achieving positive resolutions.
- Supported departmental budgeting and identified ongoing cost-saving opportunities without sacrificing guest experience quality.
- Ensured all operations remained compliant with Marriott brand requirements, local health codes, and legal guidelines.
- Collaborated closely with Front Office, Maintenance, and F&B teams to synchronize room availability and resolve issues quickly.
Housekeeping Supervisor at Sheraton Hotel & Resort (2012-01 – 2014-12)
- Supervised room attendants and housekeeping staff, delegating daily task assignments and assessing individual and team performance.
- Inspected guest rooms, hallways, and public areas to verify compliance with hotel cleanliness and comfort standards.
- Trained new and existing staff on proper cleaning techniques, safety protocols, and guest service best practices.
- Developed staff schedules to ensure efficient shift coverage across all property areas and service hours.
- Tracked inventory of cleaning supplies, linens, and amenities; reported shortages and maintenance needs in a timely manner.
- Addressed guest requests and housekeeping concerns with professionalism and urgency, ensuring satisfaction at every interaction.
- Maintained detailed records of task completion and inspection results; ensured strict adherence to health and safety standards.
