Senior Freight Dispatcher & Account Manager at Lemberg Group / National Transport Line LLC (2019-09 – 2025-05)
4 years on-site, 3 years remote
- Managed daily dispatch and revenue performance for a 9-10 truck dry van and reefer fleet, averaging $7,500+ in weekly revenue per truck.
- Worked closely with the company brokerage division to source freight, evaluate lanes, negotiate rates, and match customer requirements with available capacity.
- Owned customer accounts from load booking through delivery, providing proactive updates, resolving service issues, and maintaining strong long-term relationships.
- Coordinated with brokers, shippers, receivers, and drivers to deliver accurate scheduling, dependable execution, and excellent customer service.
- Protected margins by monitoring rate per mile, market conditions, deadhead, detention, accessorials, and operational costs.
- Managed rate confirmations, shipment tracking, PODs, billing support, and service-recovery communication while ensuring accurate account documentation.
Senior Driver Dispatcher at IIK Transport Inc. (2018-08 – 2019-09)
- Planned multi-stop and consolidated shipments to maximize trailer capacity, improve route profitability, and reduce empty space and miles.
- Calculated load dimensions, pallet configuration, weight distribution, and equipment compatibility before dispatch.
- Applied route logic to coordinate pickup and delivery appointments, transit times, driver hours, and customer commitments.
- Monitored HOS availability, driver performance, safety requirements, shipment progress, and on-time service throughout each load cycle.
- Resolved delays, schedule changes, accessorials, and service exceptions through clear communication with drivers, brokers, shippers, and receivers.
Transportation Billing Coordinator at Gold Star (2017-09 – 2018-03)
- Processed transportation invoices, delivery documents, and account adjustments with accuracy and timely follow-through.
- Reconciled billing discrepancies and supported customer account inquiries with operations and accounting teams.
Driver Operations Coordinator at Chicagoan Logistics (2016-11 – 2017-07)
- Coordinated driver schedules, load assignments, onboarding support, shipment status, and daily operational communication.
- Maintained compliance records and escalated service or safety risks before they affected delivery commitments.
