Olivia

Experienced management professional with 14+ years of progressive leadership experience in moving and storage, retail, and food service operations. Skilled in leading daily operations, recruiting and developing employees, scheduling, inventory management, customer service, budgeting, sales performance, payroll approval, and workplace safety. Proven ability to solve problems, address customer concerns, maintain operational standards, and lead teams in fast-paced environments.

General Manager at U-Haul Moving & Storage (2022-01 – 2026-08)

• Led day-to-day operations for a moving and storage facility while maintaining high standards of customer service and operational efficiency.
• Managed rental contracts for moving trucks and storage units.
• Coordinated shipping and receiving of U-Boxes within the on-site warehouse.
• Recruited, trained, developed, and supervised employees.
• Created employee schedules and managed staffing needs based on business demands.
• Approved payroll and monitored employee time and attendance.
• Managed budgets and worked toward achieving sales and revenue goals.
• Addressed customer concerns and provided effective solutions.
• Maintained workplace safety standards and company policies and procedures.

Manager at Surf Style Clothing (2017-04 – 2022-01)

• Managed daily operations of a retail clothing store, including employees, inventory, customer service, and administrative responsibilities.
• Maintained accurate store inventory and coordinated receiving and distribution of merchandise.
• Allocated and received inventory from other Surf Style locations through the on-site warehouse.
• Maintained communication with the warehouse manager to coordinate inventory needs.
• Created weekly employee schedules and managed staffing requirements.
• Addressed customer concerns and provided appropriate solutions.
• Monitored sales performance and worked to achieve established sales goals.
• Managed store budgets and maintained operational expenses within company guidelines.
• Recruited, trained, and developed employees.
• Completed and maintained required managerial paperwork and documentation.

General Manager at Donut Villa Diner (2012-02 – 2017-01)

• Led daily food service operations and supervised employees in a fast-paced restaurant environment.
• Recruited, hired, and trained new employees.
• Maintained food safety standards and ensured compliance with company policies and procedures.
• Worked closely with the kitchen manager and district manager to maintain efficient operations.
• Addressed customer concerns and provided solutions to resolve issues.
• Monitored budgets and worked toward meeting established sales goals.
• Supported employee development and maintained effective communication across the team.
• Ensured daily operations were organized, safe, and consistent with company expectations.