Olivia Diaz

Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.

Operations Supervisor - Hersheypark Entertainment - Lebanon, PA

(2024-04)

• Supervised daily operations to ensure smooth guest experiences at the entertainment venue.
• Coordinated employee schedules to optimize staffing levels during peak times.
• Trained new team members on safety protocols and operational procedures.
• Monitored inventory levels to maintain sufficient supplies for daily activities.
• Implemented standard operating procedures to enhance workflow efficiency across teams.
• Resolved guest inquiries and concerns promptly to uphold service standards.
• Collaborated with departments to streamline communication and improve overall operations.
• Conducted regular inspections of facilities to ensure compliance with safety regulations.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Trained new employees on proper job functions and company policies and procedures.
• Provided support to other departments as needed to meet organizational goals.

High School Diploma - Cedar Crest High (2027-06)