Olivia DiGiacomo

Customer-focused and highly organized college graduate with 3+ years of experience in fast-paced environments requiring strong communication, problem-solving, and attention to detail.

Background includes law enforcement training, hospitality service, and retail customer engagement. Skilled at working with the public, managing multiple priorities, and delivering accurate and professional service in high-volume settings.

Probationary Police Officer - South Windsor Police Department - South Windsor, CT

(2025-12 - 2026-04)

• Completed intensive Police Academy training in criminal law, constitutional law, legal procedures, and professional report writing.
• Maintained accurate records and organized case documentation in compliance with strict procedural standards.
• Developed strong interpersonal skills through training focused on community interaction, conflict management, and public safety support.

Intern - Connecticut State Police - Troop H, Troop H-BIA, Troop K, Central District Major Crimes

(2025-08 - 2025-12)

• Assisted with organizing and reviewing case files and documentation while ensuring accuracy and efficiency.
• Communicated with internal teams to support workflow and maintain organized information systems.
• Gained experience working in structured environments with high attention to service standards and accuracy.

Waitress - Buffalo Wild Wings - Wethersfield, CT

(2025-08 - 2025-11)

• Provided high-quality customer service in a fast-paced, high-volume restaurant environment.
• Managed multiple tables simultaneously while ensuring accuracy, timeliness, and positive customer experiences.
• Handled customer needs, concerns, and requests professionally and efficiently.
• Strengthened communication, teamwork, and multitasking skills under pressure.

Sales Associate - Hope & Stetson Boutique - West Hartford, CT

(2023-09 - 2025-05)

• Assisted customers with product selection and provided personalized recommendations to enhance shopping experience.
• Maintained organized displays and supported inventory management.
• Built strong customer relationships through professional, friendly, and attentive service.
• Contributed to sales growth through effective communication and customer engagement.

Barista - Starbucks Corporation - Farmington, CT

(2024-11 - 2025-08)

• Handled customer orders, special requests, and concerns with professionalism and a focus on customer satisfaction.
• Maintained cleanliness, organization, and brand standards throughout the store while supporting overall workflow during peak hours.

B.A. - Political Science & Legal Studies - Central Connecticut State University (2023-08 - 2025-12)

Pre-Law Studies - Pre-Law Studies - Suffolk University (2022-08 - 2023-05)