Olivia Johnson

Oversaw daily operations of a high-volume Starbucks store, ensuring exceptional customer service and satisfaction Monitored product quality standards, conducting regular inspections to ensure consistency across all menu items Led a team of baristas in delivering quality beverages and food items to customers in a fast-paced environment

Shift Supervisor at Starbucks (2022-01 – Present)

• Oversaw daily operations of a high-volume Starbucks store, ensuring exceptional customer service and satisfaction
• Monitored product quality standards, conducting regular inspections to ensure consistency across all menu items
• Led a team of baristas in delivering quality beverages and food items to customers in a fast-paced environment
• Resolved customer complaints promptly and effectively, striving to exceed expectations in every interaction
• Ensured compliance with company policies and procedures at all times
• Trained employees on company policies, drink recipes and proper cash handling procedures
• Demonstrated strong leadership skills by fostering teamwork among staff members

Hostess/Server at Brio Tuscan Grille (2021-03 – 2023-02)

Bookseller at Barnes & Noble Education, Inc. (2020-08 – 2021-01)

Camp Counselor at City of Plantation, Florida (2019-05 – 2019-08)

Camp Counselor at City of Plantation, Florida (2018-05 – 2018-08)

Camp Counselor at City of Plantation (2017-05 – 2017-08)

High school – Western High School (2016-08 – 2020-03)

Practical Nursing in Technical school