Olivia Jones

Developed outstanding communication and organizational skills in a fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into a new field where these transferable skills can contribute to team success and overall efficiency.

Receptionist at Cape Fear Family Medical Care (2022-04 – 2023-05)

• Greeted and assisted patients upon arrival, ensuring a welcoming environment.
• Managed multi-line phone system, directing calls to appropriate staff efficiently.
• Scheduled appointments using electronic health record (EHR) systems to optimize patient flow.
• Collected patient information and verified insurance details for accurate processing.
• Handled correspondence, including emails and faxes, maintaining confidentiality of patient records.

Office Assistant at Virtuous Investments Cars For Less (2022-02 – 2022-04)

• Communicating with customers to identify their vehicle needs.
• Suggest Finance options and work with my team to negotiate deals to seal the sale.
• Quickly learn information about new vehicles on the lot to convey to customers in confidence.
• Organize and file paperwork properly after a sale to allow easy access.

Front Desk Agent at Naman Hotels (2020-09 – 2021-11)

• Informed guests of on-site entertainment, services, and available amenities.
• Completed all guest accounting functions according to established hotel procedures, including processing room amenity charges and refunding deposits.
• Assisted guests by adding special requests for specific accommodations and presenting alternative options when requests cannot be met.
• Informed the supervisor and the next shift of escalated problems or unusual matters to promote prompt corrective action and safety.

Cashier at Primo's Pizza (2019-04 – 2020-05)

• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Managed cash drawer, ensuring balanced transactions and minimized discrepancies.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Covered multiple restaurant areas by cross-training in different roles.

Bachelor of Science in Emergency & Disaster Management – Western Carolina University (2026-05)

Associate of Applied Science in Emergency Management – Fayetteville Technical Community College (2025-05)

High School Diploma – Grays Creek High School (2020-05)