Olivia Yeran Nam

Hospitality and Revenue Management professional with comprehensive experience across the full guest journey—from strategic revenue optimization and forecasting to on-property operational execution and guest experience delivery. Proven ability to leverage data analysis, market segmentation, and pricing strategies to maximize revenue performance while improving operational efficiency and guest satisfaction. Known for aligning commercial strategy, operational discipline, and service excellence to deliver measurable results and sustainable growth.

A people-centered leader who fosters high-performing teams through a culture of accountability, collaboration, and wellness—recognizing that employee engagement and well-being are essential to delivering exceptional guest experiences.

Director of Revenue Management at Yotel and Yotel Pad Miami (2024-09 – 2026-03)

• Secured a $1M airline crew business independently in the absence of the Director of Sales, generating significant incremental revenue and strengthening the property's corporate portfolio.
• Achieved budgeted revenue targets for December 2025 and January 2026, leveraging data-driven pricing, segmentation, and forecasting strategies during high-demand periods.
• Redesigned and streamlined Standard Operating Procedures to align revenue strategy with operational execution, improving team efficiency, accountability, and cross-department consistency.
• Enhanced forecasting and reporting processes using data-driven insights to support strategic decision-making, drive revenue growth, and improve alignment between commercial strategy and property operations.

Area Director of Revenue Management at Graduate Hotels (2023-06 – 2024-08)

Oversaw revenue management strategy across a multi-property portfolio, optimizing ROI for transient segments through data-driven pricing, demand forecasting, and market segmentation. Partnered cross-functionally with Sales, Marketing, and Operations to align pricing strategies and maximize total revenue performance across all room types.

• Achieved forecast accuracy within 2% variance for May and June 2024
• Exceeded May transient revenue budget by $150K at Graduate Seattle through targeted segmentation and pricing optimization.
• Drove $190K in transient revenue above budget for June by identifying and capitalizing on high-value market segment opportunities.
• Led cross-functional RMS configuration and pricing alignment during migration to Hilton, streamlining processes and improving strategic decision-making

Area Director of Revenue Management at Dream Hotel Group (2017-10 – 2023-06)

Tasked with moderating day-to-day operations for the designated revenue and in-house reservations department while also collaborating with sales and marketing team members to maximize group revenue opportunity. Ensure the proper maintenance, forecasting, yielding, and release of contracted blocks via a group block management program. Coordinate standard operating procedures for in-house reservations department in full adherence to established hotel standards, as supported by the individual development of staff members' workplace performance levels.

Establish and cultivate business relationships with meeting planners, online travel agencies, wholesalers, and corporate/leisure travelers, with additional accountability for monitoring and administrating all distribution channels and supervision for the call center's overarching agent workflow.

• Achieved forecast accuracy within 3% variance, maintained a RevPAR index of 105.2 over a 12-month period.
• Drove 10% year-over-year RevPAR index growth for six consecutive months
• Partnered with Operations, F&B and Sales to align revenue strategies with on-property execution
• Analyzed and recalibrated room type differentials across segments to enhance revenue capture and pricing precision

Revenue Manager at The Savoy Hotel (2016-03 – 2017-09)

Maintained optimal revenue by actively managing hotel inventory and implementing various pricing tools, as supported by the additional management and application of third-party websites and reports including—but not limited to—Smith Travel Research and Market Vision. Compiled and presented relevant data by producing daily, weekly, and monthly reports incorporating forecasts, market segmentation detail, channel distribution, and group/transient pace. Performed regular analysis covering transient demand and booking patterns to help identify correlating trends and offer educated recommendations pricing, inventory, and selling strategies.

Boosted workplace efficiency through the successful training and development of reservation team members complying with operational and revenue management standards.

• Achieved an average RevPAR index of 102.7% running 12 months.

Reservations Manager at Crowne Plaza Hollywood Beach Resort (2014-03 – 2016-03)

Managed complete group bookings post-contract, assisted with FIT and transient reservations, oversaw central reservations communication, led the reservations team, coordinated with operations and front office for guest preferences, monitored booking accuracy, and ensured seamless guest experiences and revenue optimization.

Guest Service Representative at Boulan South Beach Hotel (2013-04 – 2014-03)

Led front office staff, trained new hires, maintained guest service standards, managed high-profile guest information, and addressed guest feedback with management escalation when needed.

Reservation Coordinator at Perry South Beach (2012-03 – 2013-04)

Supported hotel management by overseeing daily reservations, resolving guest issues, handling inquiries, managing VIP arrivals, and fulfilling group special requests to ensure repeat business and high customer satisfaction.

Front Desk Agent at Loews Miami Beach Hotel (2011-03 – 2011-12)

F&B Internship at Trump International Beach Resort (2008-10 – 2009-10)

Bachelor's Degree in Hospitality Management – Florida International University (2012)