ATE Project Manager - Insight Global / Texas Health - Dallas–Fort Worth, TX
(2026-02)
Leading Epic Beaker module big bang go-live across hospitals and outpatient clinics in the DFW metroplex.
- Managed scheduling and daily operations for 350+ ATEs and 300+ internal Epic Super Users across 4 POD leaders, ensuring complete shift coverage during big bang go-live.
- Facilitated full Agile ceremonies—daily stand-ups, backlog grooming, sprint planning, sprint reviews, retrospectives—driving iterative delivery across cross-functional teams.
- Engineered Excel-based scheduling tools and Google Sheets live trackers that eliminated manual effort, reduced scheduling conflicts, and gave real-time visibility to leadership.
- Served as strategic liaison between Super Users, ATE vendors, clinical stakeholders, and project leadership to ensure alignment and rapid resolution of go-live issues.
- Proactively identified scope risks, developed contingency plans, and oversaw hardware validation to confirm all system components met local operational requirements.
- Created and maintained project documentation: charter, schedule, stakeholder register, risk register, issues log, and executive status reports.
EHR Project Manager / Site Lead - Healthrise / Children's of Alabama - Alabama
(2023-03 - 2025-12)
Led a $25M Epic inpatient module implementation across hospitals and outpatient clinics, driving Agile delivery across 4 development teams over 9 months.
- Directed end-to-end project lifecycle for multiple Epic modules including Ambulatory, Cadence-Prelude, Grand Central, ClinDoc, and CPOE from initiation through go-live stabilization.
- Deployed and coordinated Epic Super Users across departments, ensuring operational readiness, post-go-live stabilization, and accountability through performance tracking.
- Developed scalable scheduling templates and streamlined shift-tracking processes, reducing missed shifts, improving staffing accuracy, and enabling data-driven leadership decisions.
- Managed identity lifecycle governance including Active Directory, Azure AD, 2FA, SSO, and SSPR across the implementation environment.
- Maintained full project transparency through structured status reports and stakeholder briefings for clinical and business leaders.
EHR Project Manager - DeliverHealth Solutions / Trinity Health - Michigan
(2017-11 - 2023-03)
Managed a $30M Epic Beaker implementation across Michigan hospitals and outpatient clinics, leading Agile delivery across 4 teams over 13 months.
- Oversaw scheduling and deployment for teams of 100–1,500 ATEs, centralizing schedules and building Excel/Google Sheets tools that improved accuracy and reduced coordination time.
- Led onboarding, training, and operational huddles for Super Users and vendor teams, reinforcing workflow standards and performance accountability across high-volume environments.
- Monitored support metrics in real time, proactively reallocating resources to address coverage risks and maintain service excellence during high-stakes go-live periods.
- Managed enterprise directory integration (Active Directory, Azure AD, LDAP, PKI) and identity governance services throughout implementation.
- Tracked attendance, engagement, and support performance to ensure delivery quality and vendor compliance with agreed SLAs.
Project Coordinator - Optimum Healthcare IT - Fort Worth, TX
(2016-01 - 2017-10)
- Managed scheduling for 850+ ATEs, ensuring full shift coverage and operational continuity across multiple concurrent Epic go-lives.
- Collaborated with providers, clinic staff, and practice managers on workflow refinements and training to achieve seamless EMR activations.
- Monitored project milestones and deliverables, kept detailed action logs and meeting minutes, and followed up with vendors on SLA compliance.
- Served as liaison between Super Users, ATE vendors, and project leadership to maintain alignment and drive issue resolution.
Business Analyst / Workflow Specialist - UPS Freight - Fort Worth, TX
(2013-05 - 2015-12)
- Conducted workflow analyses and feasibility studies to support EMR activation readiness across clinical departments.
- Authored Business Requirement Documents (BRDs) and Change Requests; validated vendor Functional Requirement Documents against client needs.
- Designed workflow charts and identified bottlenecks, recommending and implementing process improvements that increased operational efficiency.
- Collaborated with vendors, clients, and management stakeholders to support project success across the full lifecycle.
