Olu Oniyide

A well experienced and trained customer service representative and data analyst with over 4 years' experience in medical billing and quality customer support services. A fast learner with a growth-oriented psychology focused on development and a goal of becoming one of the best at providing services. Equipped with the right set of skills and willingness to utilize them to suit organizational growth and needs.

Customer Support Representative - Texan Insurance - TEXAS

(2025-02)

• Reviewed patient insurance information to complete benefit verification processes
• Triaged cases with missing information to the appropriate program associates
• Verified patient benefits and documentation across multiple payer plans, including coverage, cost-share, and provider options
• Identified restrictions and expedited patient access when possible
• Initiated prior authorizations, claims appeal, and other insurance-related processes

Customer Support Representative - GuideOne Insurance - TEXAS

(2021-05 - 2025-01)

• Accessing customer account and policy schedules
• Management and answering high volumes of inbound calls
• Providing customers with detailed information about products and policies
• Managing customer complaints and providing solutions to the requests and complaints of customers

Medical Biller - Passionate Care Home Health Agency - TEXAS

(2020-08 - 2021-04)

• Conducted accurate billing processes including charge, posting and claims submission resulting in maximized reimbursement for services rendered
• Implemented and maintained various billing programs including Medicare and Medi-Cal reviews, conducted audits to ensure compliance with regulatory requirements
• Collaborated with insurance providers to resolve claim denials and ensure timely payments
• Reports any reimbursement trends/delays to management
• Performs related duties and special projects as assigned

Volunteer - American Red Cross - TEXAS

(2020-03 - 2020-07)

• Helped with the sensitization of the local populace with information about safety measures and precautions
• Providing health and mental health services by answering questions by callers and provide wellness checks
• Assisting the first responders by providing them with support when needed

Customer Support Representative - Wendy's - TEXAS

(2019-05 - 2020-01)

• Manage large amounts of incoming Calls, emails and chats
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow upto ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Customer Support Representative/Data Analyst - Vip Desk Connect - TEXAS

(2017-09 - 2019-05)

• Manage large amounts of incoming Calls, emails and chats
• Led sales and marketing initiatives, resulting in revenue growth
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Organization and presentation of data correctly and with clarity
• Building sustainable relationships and trust between customers and the company
• Follow communication procedures, guidelines and policies

B. ED - ECONOMICS EDUCATION - UNIVERSITY OF LAGOS (2009)