Oluwafemi Scale

Analytical and results-oriented Supply Chain Coordinator with 6+ years of experience across logistics coordination, inventory management, demand planning support, and retail compliance in multi-segment business environments. Proven ability to manage complex shipment workflows, 3PL partnerships, and international logistics while ensuring accuracy, compliance, and on-time delivery. Strong background in data analysis, KPI reporting, and ERP systems including NetSuite and MS Dynamics.

Adept at collaborating cross-functionally to streamline fulfillment operations, improve forecasting accuracy, and support scalable supply chain processes that drive business growth.

Retail Logistics & Compliance Specialist at Scentsicles (2024-10 – Present)

• Manage end-to-end outbound shipment execution in collaboration with third-party manufacturers and internal operations teams to ensure accuracy, compliance, and on-time delivery.
• Coordinate collect and non-collect freight for major retail customers, working directly with retailer portals and shipping departments.
• Execute customer-specific retail compliance requirements, including routing, labeling, pallet configuration, documentation, and delivery standards.
• Support domestic and international shipping operations, including retail distribution in Canada and Mexico and containerized shipments to Europe and Australia.
• Partner with carriers and freight brokers to negotiate rates, monitor in-transit shipments, and resolve logistics issues.
• Prepare and distribute all required shipping documentation, including BOLs, commercial invoices, and customs paperwork.
• Own the chargeback management process by submitting disputes through retailer portals and other required channels.
• Schedule inbound freight for raw materials and samples, including overseas shipments.
• Utilize EDI systems, UCC-128 carton labeling, and barcode solutions such as Bartender and TrueCommerce.

Supply Chain Coordinator | Remote at Urban Hydration (2021-01 – 2024-09)

• Managed inventory levels across multiple warehouse locations and business units using NetSuite.
• Coordinated 3PL operations, resolving shipment discrepancies and monitoring logistics performance metrics.
• Developed Tableau dashboards to analyze order trends, fulfillment performance, and cost variances.
• Supported production and supply planning by analyzing historical sales data and identifying demand fluctuations.
• Collaborated with vendors and internal operations teams to ensure material availability and reduce lead times.
• Maintained SKU, BOM, and master data integrity while submitting shipping documentation such as BOLs and ASNs.
• Scheduled and routed freight for major retail customers, interfacing directly with retailer shipping portals and logistics teams.
• Ensured completion and distribution of all domestic and international shipping documentation.

Customs Release Agent | Remote at Livingston International (2018-06 – 2020-12)

• Prepared and reviewed import/export documentation to ensure compliance with customs regulations.
• Coordinated with clients to resolve documentation issues and prevent clearance delays.
• Partnered with internal teams to streamline cross-border logistics and clearance processes

Customer Service Associate at Frost Bank (2016-02 – 2018-05)

• Answered 60+ inbound customer calls a day in a fast-paced, 24/7 financial contact center.
• Resolved complex account issues, fee disputes, and transaction complaints with zero compliance errors and a 94% customer satisfaction rating.
• Walked clients through digital banking tools each week, helping lift mobile app enrollment by 15%.
• Partnered with branch managers and the fraud team to move escalations faster, cutting average resolution time by 10%.
• Contributed to the service team behind Frost Bank’s J.D. Power ranking as #1 in Texas for retail banking customer satisfaction

Bachelor’s Degree in Public Relations & Marketing – Caleb University (2010-10 – 2014-07)