Analyst II Infrastructure Services - DXC Technology - Houston, TX
(2020-10)
- Setup users accounts, setup vpn and Microsoft 365 accounts.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
- Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
- Manage, track, ship/receive customer assets.
- Utilize the ServiceNow ticketing system to track and document work.
IT Support Representative - Black Box network services - Houston, TX
(2017-06 - 2020-10)
- Provide prompt initial response to all assigned service requests.
- PC Setup, Re-image, hand-load OS, application installation and software.
- Repairs for PCs.
- Manage and Control Inventory.
- Hardware repair for various systems.
Laptop Technician - CompuCycle - Houston, TX
(2016-12 - 2017-06)
- Identify and diagnose hardware failure or software problems on a variety of computers and computer-related equipment.
- Repair/replace components and rebuild hardware.
- Complete assigned work orders (diagnostics, upgrades or builds) within established time frames.
- Audit reporting and asset tracking.
Desktop Support - Black Box network services - Houston, Texas
(2016-07 - 2016-10)
- Provide prompt initial response to all assigned service requests.
- PC Setup, Re-image, hand-load OS, application installation and software.
- Repairs for PCs.
- Manage and Control Inventory.
- Hardware repair for various systems.
Computer Repair Technician - PCS-CTS - Houston, TX
(2015-05 - 2016-07)
- Reviews customers' complaint to determine details of equipment problems.
- Disassembles machines to examine parts, for wear or defects, using hand or power tools and measuring devices.
- Conducts diagnosis of problems according to customer complaint.
- Advises customer call center concerning equipment operation, maintenance, or requests approval for advanced repair.
- May communicate with or conducts rework to ensure successful and efficient repair of units.
- Repairs laptop like Dell E3330, E3340, E5430, E5420 ...etc. and tablet Venue 11 PRO 5130 and Apple Mack book D1, D2, J45 according to requirements, using hand or power tools and measuring devices.
- Reassembles machines after making repairs or replacing parts
- Analyzes equipment performance assess equipment functioning
- Cleans, or adjusts mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair.
- Inspects units for cosmetic defects and reports findings in traveler.
- Completes repair ticket (traveler).
- Installs and configures new equipment, including operating software or peripheral equipment as required.
- Reads and researches specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
- Maintains repair parts inventories and places order for any additional parts needed for repairs.
Computer Programmer - RTI-(USAID) - Baghdad, Iraq
(2003-10 - 2007-02)
- Designed database by Access Microsoft Office XP, SQL, and MS Visual Basic 6.
- Created database user's manual and setup instructions.
- Organized database administrator documentation.
- Monitored & tested performance database performance upon implementation.
- Database input and database training.
