Omar Olguin

Results-driven sales and operations professional with a strong track record across the insurance and title loan industries. Experienced in loan origination, insurance sales, compliance management, and team leadership. Skilled at building long-term customer relationships, resolving service issues, and leading day-to-day operations that improve efficiency, retention, and customer satisfaction.

Sales Agent at A-MAX Insurance (2025-10 – Present)

• Field inbound calls, emails, and online inquiries, converting leads into new auto insurance policies.
• Assess customer needs and budgets to recommend appropriate coverage, deductibles, and policy limits.
• Process new policy sales, endorsements, renewals, and vehicle or driver changes with a focus on accuracy and compliance.
• Conduct renewal reviews and retention outreach, resolving billing and coverage concerns to reduce cancellations.
• Build long-term client relationships that generate repeat business and referrals.

Store Manager at LoanStar Title Loans (2022-11 – 2025-05)

• Managed daily store operations, including loan origination, cash handling, collections, and customer issue resolution.
• Ensured compliance with company policy and financial regulations across all customer transactions.
• Hired, trained, and supervised staff, improving workflow efficiency and service quality.
• Handled inbound and outbound sales and support calls while maintaining high customer satisfaction.

Customer Service Representative / Dispatcher at Cowboy Cab (2017-05 – 2022-11)

• Scheduled and dispatched drivers in response to customer requests using dispatch software.
• Managed corporate accounts and coordinated billing to ensure timely, accurate service delivery.
• Handled incoming service calls, maintained trip logs, and resolved client complaints promptly.

High School Diploma – W. H. Adamson High School (2008-08 – 2012-06)