Omar Torres

Dynamic and driven restaurant professional with proven leadership and customer service expertise.

Specialties include: product and service training, banquet service, fine dining, and staff leadership. Excels at customer relations and satisfaction; all culminating a restaurant service career over eleven years.

Pre Loader-Utility Driver - UPS - Philadelphia, PA

(2024-07)

• Operated forklifts and pallet jacks to move freight efficiently within warehouse environment.
• Loaded and unloaded packages, ensuring accuracy in inventory management processes.
• Maintained cleanliness and organization of loading area, adhering to safety protocols consistently.
• Coordinated with team members to optimize loading schedules and minimize turnaround times.
• Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.

Garment Assembly Contractor - Valdivia Sewing - Philadelphia, PA

(2020-04)

• Pickup orders, Organize, Distribute, Assembly, Quality control and delivery all garments
• Operate, maintenance and troubleshoot over 12 machines

Part Time Server/Bartender - Fond Bistro - Philadelphia, PA

(2008)

French inspired Bistro

• Consulted and served for special dining needs
• Also extremely knowledgeable with cheeses from around the world

Trainer - Davio's Northern Italian Steakhouse - Philadelphia, PA

(2014-09 - 2020-03)

Closed during COVID-19 Pandemic

• Implemented training for all front of house positions on service, systems, and food knowledge
• Managed all front of house service preparations, worked with management to organize reservations, coordinated with back of the house on specifying guests needs
• Studied intently with chefs and sommeliers to develop my technical food and beverage knowledge. Used that knowledge to train fellow staff and enhance guest experience
• Captained the largest station, was responsible for the largest shift revenue

Mold, Fire, Water Remediation Project Manager - EcoTech, LLC - Collingswood, NJ

(2013-12 - 2014)

• Network sales ideas and remediation protocols producing new business
• On-site management of specialized technicians to mitigate residential and commercial water/mold damage and restore properties to pre-loss conditions
• Audits completed projects for quality control

Front of House Manager - The Pass Restaurant - Rosemont, NJ

(2013-06 - 2013-11)

Matt Ridgeway boutique roadhouse BYOB

• Developed and implemented front of house systems including: POS, service training, operations, and steps of service
• Collaborated with Chef de Cuisine designing daily additions
• Responsibilities included server captain, touching tables, and maitre de

Head Server/Bartender - Lacroix at the Rittenhouse - Philadelphia, PA

(2003-03 - 2013-10)

Award winning fine dining French Cuisine

• Successfully promoted through all front of house positions from busser the head server
• Developed expeditor and food runner system
• Implemented training for all front of house positions on service, systems, and food knowledge
• Managed all front of house service preparations, worked with management to organize reservations, coordinated with back of the house on specifying guests needs
• Studied intently with chefs and sommeliers to develop my technical food and beverage knowledge. Used that knowledge to train fellow staff and enhance guest experience
• Captained the largest station, was responsible for the largest shift revenue

High School Diploma - South Philadelphia High School (1998-06)