Armed DC SPO - Allied Universal
(2023-01)
Emphasized customer service, access control, incident response, and communication skills in security role.
- Provided exceptional customer service by assisting and guiding patrons, ensuring a welcoming and safe environment
- Conducted regular patrols of platforms and trains to identify and address potential security risks
- Managed access control and enforced WMATA rules and regulations to maintain order and safety
- Responded promptly to incidents, de escalated conflicts, and coordinated with emergency teams as needed
- Wrote detailed incident reports and communicated security concerns to supervisors
- Assisted patrons in person and by phone, demonstrating strong communication skills
- Detained individuals as necessary while maintaining professionalism and adhering to protocols
DC SPO - ICS - Washington D.C
(2019-09 - 2022-11)
Focused on patrol, conflict de-escalation, and enforcement duties with expanded language on safety and patron assistance.
- Patrolled platforms and trains to ensure patron safety and compliance with WMATA regulations
- Enforced rules and regulations, detaining individuals when necessary to maintain order
- De-escalated conflicts professionally to prevent escalation and ensure a safe environment
- Assisted patrons as needed, providing support and guidance to enhance their experience
Armed DC SPO - Allied Universal
(2014-01 - 2018-11)
Emphasized emergency response, surveillance, access control, and customer service in security duties.
- Responded immediately to emergency situations, ensuring the safety and protection of individuals and property
- Conducted full property patrols and monitored surveillance systems to identify and address security risks
- Managed access control by authorizing entry and departure, reducing risk and maintaining a secure environment
- Provided assistance to visitors and employees, delivering excellent customer service and support
- Wrote daily reports on incidents, emergencies, and special activities, maintaining clear communication with management
- De escalated conflicts and resolved issues professionally, contributing to a safe and welcoming atmosphere
