Patient Navigator at CommonSpirit Health (2023-12 – 2025-08)
- Schedule appointments for Hematology and Oncology as new patients for their first consultation appointment.
- Manage the schedules of 5 providers; 3 hematologist/oncologists and 2 radiation oncologists. Served as liaison between departments.
- Navigate new patient referrals from patients and offices through fax, phone, email, and chat messengers for in and out-of-state patients.
- Schedule patients in different hospitals across the state for CT Lung Low Dose screenings.
Call Center Representative at Conifer Health Solutions (2023-09 – 2023-12)
- Handled an average of 100-120 patients per day, engaging with customers in a friendly, courteous, and professional manner. In order to assist customers in contacting their hospitals across the country in order for them to receive assistance in applying for medicaid programs nationwide. Documenting quickly and concisely patient notes as needed for follow-up.
- Served as resource in support of financial assistance and screening for new programs
Patient Advocate at Conifer Health Solutions (2021-01 – 2023-09)
- Served as resource in support of financial assistance and screening for new programs
- Initiated communication with patients to promote financial obligations and available financial assistance programs
- Built collaborate relationships with peers and other staff members to achieve departmental and corporate objectives
- Prioritized assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
ESL Teacher at EF English First (2019-08 – 2020-04)
- Focused instruction on grammar and authentic conversation using interactive techniques to achieve progress using fun activities and lessons based on ESL teaching methodologies.
- Designed syllabi and conducted various group activities to achieve basic conversational knowledge per ELD standards with teacher input.
- Collaborated with other educators and parents to meet the unique needs of ESL students
