Oraelosi Chibuike

Dedicated Chat Operator with 2 years of experience providing fast, friendly customer support via chat and email.

Computer

Science background with skills in web development and social media management. Known for resolving issues quickly, maintaining a 95% satisfaction rate, and clear written communication.

Chat Operator

• Handled 50-70 customer inquiries daily through live chat regarding products, orders, and complaints
• Resolved 90% of customer issues on first contact using CRM tools and product knowledge
• Maintained accurate chat logs and escalated technical issues to the right team
• Trained new chat agents on response templates, tone, and customer service standards

Chat Support Associate

• Provided real-time support to customers via website chat and social media DM
• Reduced average response time by 20% by using saved replies and knowledge base
• Collaborated with sales and tech teams to ensure smooth customer experience

B.Sc. - Computer Science - [Your University/Polytechnic]