Field Representative
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A creative and goal-oriented professional, seeking an opportunity to utilize my experience, innovation, decision-making, and problem-solving skills with a progressive organization that will foster advancement, promotion and development to mutual benefit.
Field Representative at Douglas-Guardian Services Corporation (2024-04 – 2024-09)
Conducted field audits on equipment collateral from various dealerships, visiting multiple job sites to assess and verify the condition of diverse equipment types. Introduced myself to site representatives at each location, explaining the purpose of my visit and outlining the inspection process for specific equipment for the lender's inventory.
Customer Service Representative at The Panther Group (2022-10 – 2023-03)
Conferred with customers by telephone to provide information about products or services and obtained details of complaints. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Checked to ensure that appropriate changes were made to resolve customers' problems. Directed, suggested or referred customers to appropriate organizations that could service customer's needs.
Medicaid members into new Health and Dental plans.
Medicaid members from one Health and Dental plan to another.
Medicaid members with troubleshooting issues on the Maximus Website.
Customer Service Representative at F.H. Cann & Associates (2022-01 – 2022-07)
Provided information to customers about products or services and obtained details of complaints. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Checked to ensure that appropriate changes were made to resolve customers' problems. Directed, suggested or referred customers to appropriate organizations that could service customer's needs.
Medicaid members into new Health and Dental plans.
Medicaid members from one Health and Dental plan to another. Guided callers through troubleshooting and navigating the company site to utilize services. Reviewed customer and client accounts, providing updates and information on services.
Owner / Loan Processor at PP & C Corporation (2014-05 – 2023-01)
Maintained strong mortgage lending skills by providing professional mortgage loan processing procedures to assist the small business customer experience, providing transparency, reviewed documentation, and stipulations from the initial stage of the lending process to closing. Ordered third party reports including credit reports, appraisals, title searches, etc. Demonstrated a high level of courtesy and efficiency with lenders and customers, continuously exceeding expectations with servicing skills.
Effectively communicated to lenders and customers regarding loan qualification status, and documents needed. Made outbound phone calls to potential customers that expressed an interest in utilizing services.
Lead Driver / Liaison at Parts Fleet (2011-05 – 2019-05)
Identified regional transportation planning priorities and issues, preparing reports and recommendations. Acted as the local liaison for the Area Manager. Conducted interviews, selected top talent, and developed targeted search strategies for active and passive candidates.
Collected and organized essential documentation for job and employee files. Demonstrated strong attention to detail and time management. Delivered products safely and efficiently, ensuring proper loading, organization, and customer service in line with company standards.
Assistant Security Supervisor at Securitas Security Service (2008-08 – 2011-02)
Evaluated security operations to identify risks and improvement opportunities through audits and assessments. Developed incident response plans and mitigated risks to minimize potential consequences. Stayed updated on changes in security directives and technologies by attending meetings, seminars, and conferences.
Communicated security updates and issues using established protocols. Conducted property inspections to ensure compliance with security policies. Provided backup support, answered multi-line phone systems, and made on-the-spot decisions.
Created and submitted accurate daily and monthly reports to management. Implemented and upgraded training procedures while coaching employees to enhance their skills. Assisted with security and emergency management investigations, and prepared reports on preventive actions.
Developed shift schedules and maintained accurate, compliant documentation for site operations.
Office Manager / Loan Processor at Precision Mortgage Corp. (1998-04 – 2008-07)
Maintained strong mortgage lending expertise by guiding small business customers through loan processing, from initial stages to closing, ensuring transparency and review of documentation. Ordered third-party reports (credit, appraisals, title searches) and provided efficient, courteous service to both lenders and customers. Communicated loan qualification status and document requirements effectively.
Made outbound calls to prospective customers and conducted background checks on job applicants. Recruited for various positions and led monthly meetings to review goals, successes, and areas for improvement. Developed and implemented training programs and new employee orientation.
Worked independently to manage and meet deadlines for assigned tasks.
Master of Divinity – Grace Christian College (2012-06)
