ITechnical Support/ Networking/ Remote Solutions
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Skilled in Computer Hardware/Software knowledge, Internet Applications, Networks, Operating Systems, Troubleshooting, Internet Security and Data Privacy. Management of information technology and its impact on different business models. Strong expertise in hiring and training as well as proactively addressing a wide range of customer service issues. Highly accomplished in operational improvements and team oversight.
ITechnical Support/ Networking/ Remote Solutions at Platinum Loan Processing Services, LLC (2022-10 – Present)
IT Systems Engineer/ Integral Analyst/ Technical Support at NBC-Telemundo (2021-06 – 2022-09)
Technical Support at ADT Security Services (2021-03 – 2022-05)
Assist customers with system trouble and user operations; service personnel with advance programming and troubleshooting; and training new personnel and interpret new products and technologies. Work with management and field personnel to find and implement technical solutions for customers.
IT Analyst/ Technical Support/ Help Desk Assistant at Careers USA (2018-11 – 2020-11)
Contract based project to rebuild and service the PC's and servers Data Security.
Bachelor Degree in Systems Engineer – Santa Maria University, Caracas Venezuela (1996-08 – 2001-06)
High School Diploma in Standard Curriculum – Colegio Iberoamericano, Caracas Venezuela (1991-06 – 1996-06)
