Ornella Becerra

Bilingual administrative and front desk professional with experience in reception, scheduling, record management, and customer support in fast-paced medical and hospitality environments. Skilled in Microsoft Office, Google Workspace, data entry, calendar coordination, and maintaining accurate confidential records. Comfortable learning new software and able to adapt effectively to new systems and technology

Front Office Coordinator at IAPMO (07/2026 – Present)

• Welcome walk-in clients, vendors, and visitors, directing them to the appropriate departments
• Route incoming calls and emails to the appropriate departments and staff
• Manage new hire onboarding documentation and employee offboarding through the company platform
• Prepare and process purchase orders, with a focus on accurate records and documentation
• Maintain calendars and monitor deadlines to ensure timely completion of daily tasks and projects
• Distribute correspondence daily, both physically and electronically
• Update and maintain HR benefits information on the company website
• Coordinate meeting logistics and prepare requested materials for attendees
• Assist with webinar planning and preparation
• Support HR with event coordination and setup
• Contribute articles and content for the company's quarterly newsletter

Receptionist at Bolt Medical, Inc. (09/2024 – 06/2026)

• Served as the first point of contact, managing high-volume calls, emails, and in-person inquiries with professionalism
• Maintained and organized digital and physical files, ensuring easy access and retrieval of information
• Scheduled appointments and meetings while coordinating calendars to prevent conflicts for multiple team members
• Verified and updated records to preserve accuracy, completeness, and compliance with company procedures
• Assisted with meeting coordination, document preparation, and departmental reporting
• Handled sensitive and confidential information with discretion
• Supported internal communication by directing requests and ensuring timely follow-ups across departments
• Identified and corrected data discrepancies to maintain reliable records
• Managed routine office operations including mail distribution, supply tracking, and general logistics

Administrative Assistant / Documentation Coordinator at Microtek, Inc. (08/2022– 08/2024)

• Recorded inspection results, including production records, and data logs to support traceability and compliance with company Documentation Standards
• Ensured documentation accuracy and compliance in a fast-paced environment
• Prepared and updated reports, logs, and documentation for team and management use
• Supported audit readiness through organized recordkeeping and attention to detail
• Reinforced Good Documentation Practices (GDP) by modeling accurate documentation methods and reporting nonconforming products
• Coordinated with team members to track updates and resolve documentation discrepancies

Diploma – ENS N°1 High School (2018-06)