Lead Production Data Analyst- Healthcare Systems | Provider Data Management - Independence Blue Cross (IBX) - Philadelphia, PA
(2025-12)
Provide production support for Provider Information Exchange (PIE) built on Salesforce, ensuring reliable integration of provider data with downstream Claims and Billing systems. Support Provider Data Management (PDM) processes to maintain accurate provider records, validating provider information and ensuring proper synchronization across enterprise systems.
- Lead QA validation for Monty releases, coordinating testing activities and confirming updates do not disrupt downstream systems including PIE, Claims, and Billing operations.
- Execute and support User Acceptance Testing (UAT) by partnering with business stakeholders to validate system functionality, provider workflows, and claims processing scenarios prior to production deployment.
- Perform end-to-end testing across QA, UAT, and Production environments, ensuring successful deployments and system stability.
- Investigate and resolve production defects, data discrepancies, and system errors using SOSQL queries and data analysis.
- Analyze system logs and data outputs to identify root causes of production incidents and recommend corrective actions.
- Monitor and manage incidents using ServiceNow, tracking issues from identification through resolution while maintaining clear communication with stakeholders.
- Utilize Microsoft Azure environments and monitoring tools to assist with deployments, application monitoring, and operational support.
- Validate data flows between provider systems and claim processing systems to ensure provider information is correctly transmitted across platforms.
- Collaborate with developers, QA engineers, and business analysts to troubleshoot issues, validate system fixes, and support application enhancements.
- Participate in release readiness activities, including regression testing, deployment validation, and post-release monitoring.
- Ensure system changes do not negatively impact downstream processes, particularly provider data exchange, claims adjudication, and billing operations.
- Assist with documentation of testing procedures, defect tracking, and production support processes to improve operational efficiency.
Lead Quality Assurance Engineer– Wealth Management/Consumer online Banking - Bank of America- Merrill Lynch - Pennington, NJ
(2020-02 - 2025-12)
Led QA team testing efforts in for UI and Service based financial applications such as Benefits Online, Merrill Edge, COBE (Digital Account opening) & Consumer online banking (Credit cards Deposit accounts). Drove end-to-end delivery from test to production across integrated and non-integrated releases.
- Collaborating with cross-functional teams, including developers, business analysts, and project managers, to ensure effective communication and alignment on quality goals
- Participated in Bank of America's early GitHub Copilot and Office 360 Copilot adoption program, gaining exposure to Generative AI tools integrated into development workflows.
- Tested UI on new integration projects on web browsers as per business requirements in test environment.
- Performed performance and load testing using NeoLoad/LoadRunner to evaluate application response times, stability, and system behavior under varying user loads.
- Collaborated with stakeholders on project requirements and developed a comprehensive test plan that outlines the testing approach, scope, and timelines.
- Acted in a hybrid Test Lead / Business Analyst role, facilitating discussions with stakeholders to gather and clarify requirements
- Translated requirements into Jira stories with acceptance criteria to support development and testing
- Led grooming sessions and cross-team meetings, facilitating alignment across business, dev, and QA
- Managed dependencies and coordination across teams, driving testing efforts and resolving issues to keep projects on track
- Creating test cases, test scripts, and test scenarios based on the project requirements to ensure comprehensive test coverage. Executing test cases and scripts to identify software defects, ensuring that the application met the specified quality standards.
- Worked in a fast paced Agile-scrum and Kanban environment for multiple projects including participating in release planning, sprint planning, daily scrum, and retrospective.
- Trained and Mentored by Providing guidance and support to junior QA engineers, sharing knowledge and best practices to facilitate their professional development.
- Logged and tracked defects using defect tracking JIRA and ALM and worked closely with developers to ensure timely resolution.
- Conducted regular regression testing to ensure that web application changes or updates do not introduce new defects or impact existing functionality.
- Responsible for onsite and offshore QA testing test scope, test planning, managing test execution, reporting metrics & tracking incidents defect management activities.
NYS Licensed Information Technology Coach specializing in Quality Assurance - Software - Ace Institute of Technology - New York, NY
(2017-01 - 2020-01)
Educated clients on software testing, development lifecycle, and quality assurance practices.
- Complete understanding of Software Development Life Cycle (SDLC).
- Testing web applications using Manual and automated testing approach.
- Design specifications to understand the scope, requirements, and function of the software product.
- Identifying appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
- Conducting testing to ensure products perform according to user requirements and within established guidelines.
- How to Identify logs, and recreate error codes, bugs, and defects.
- When a product does not perform within specifications, reports defects to programmers while identifying and recommending solutions, improvements, and updates.
- Testing software & tracking tools such as ALM, Jira, Postman, Jaws, SQL data base Toad Oracle SQL workbench
- Utilizing test tools while developing and promoting advance usage techniques to include (e.g., scripting, defect tracking, reporting).
- Manage the lifecycle of production tools for virtual reality.
- In-depth familiarity with Salesforce.com standard objects such as Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities.
- Proficiency in crafting and executing meticulous test plans and test cases for Salesforce CRM workflows, approval processes, and validation rules.
- Strong track record in meticulously tracking and managing requirements to ensure seamless functionality and use case traceability.
