Sr. Associate Product Manager - American Express - New York, NY
(2024-07)
- Own end-to-end execution of onboarding platform features supporting identity verification, application decisioning, and access enablement across U.S. consumer card products; contributed to launch of dynamic "as high as" welcome offers, improving acquisition investment efficiency by 10%.
- Use SQL and Splunk log analysis to monitor application funnel performance, investigate identity and decisioning-related failures, and identify control gaps impacting approval quality and customer friction.
- Partner with Risk, Engineering, and Control Management to evaluate downstream impacts of onboarding and decisioning changes on fraud exposure, approval rates, and operational volume.
- Lead quarterly risk self-assessment testing for acquisition onboarding controls, validating production integrity of identity verification, decisioning logic, and access governance frameworks.
- Analyze servicing case drivers and application exception workflows to identify systemic risk and process breakdowns, incorporating findings into prioritization of platform enhancements.
Course Producer - USC CSCI 310 Software Engineering - El Segundo, CA
(2024-01 - 2024-05)
- Mentored and managed four scrum agile teams that delivered a semester project spanning 4 sprints, two placing amongst the top quartile in the course in terms of performance.
- Used Git and GitHub for version control, collaborative development across all teams, and code reviews.
- Held weekly office hours to support technical development and quick execution of semester projects.
- Graded and proctored exams that tested key software engineering concepts, such as software development cycle.
Product Development Operations and Analytics Intern - Mattel, Inc - El Segundo, CA
(2023-06 - 2023-08)
- Built and automated Tableau dashboards and scheduled reports used by product teams to monitor tooling costs, project timelines, and operational KPIs; reduced manual reporting time by 94% and improved decision turnaround.
- Developed SQL (BigQuery) to extract and validate large-scale operational datasets, enabling cost-trend and forecasting analyses.
- Built automated Python (pandas) pipelines to ensure reproducible KPI reporting.
- Designed structured GCP + BigQuery data ingestion framework, improving data traceability and reducing storage footprint by 87%.
Analyst - Cerrell Associates - Los Angeles, CA
(2023-01 - 2023-05)
- Conducted research and policy analysis on Los Angeles County budget allocations and public sector initiatives, enabling firm leadership to deliver data-driven recommendations to clients.
- Advised on government contract bidding strategies for infrastructure projects, including water systems and Los Angeles International Airport (LAX), in collaboration with consultants and firm principals.
- Supported client engagement by preparing briefing materials, participating in meetings, and maintaining ongoing communication with key stakeholders.
