Assistant Front Desk Manager at Crystal Gateway Marriott (2024-08 – Present)
- Supervise daily front office operations, leading 3–5 front desk associates, 2 guest service runners, and 2 shuttle drivers during assigned shifts.
- Coach, train, and mentor associates to improve performance and consistency.
- Conduct daily stand-up meetings and communicate operational priorities.
- Develop and update Standard Operating Procedures (SOPs) and training materials.
- Resolve escalated guest concerns through effective problem solving and service recovery.
- Collaborate with Housekeeping, Engineering, Security, Bell Services, and other departments to ensure smooth operations.
- Review arrivals, departures, room inventory, and guest requests while supporting operational decisions.
- Process billing adjustments, credit card authorizations, and guest compensation while ensuring policy compliance.
Front Desk Agent at Marriott International (2023-04 – 2024-08)
- Delivered exceptional customer service in a high-volume environment.
- Managed reservations, billing, payment processing, and customer accounts.
- Resolved guest concerns while maintaining professionalism and accuracy.
- Worked collaboratively with multiple departments to support daily operations.
Front Desk Agent at Residence Inn by Marriott (2022-12 – 2023-04)
- Assisted guests with reservations, check-in/check-out, and service requests.
- Maintained accurate records and supported daily hotel operations.
Crew Member / Cashier at Chipotle Mexican Grill (2022-08 – 2023-07)
- Delivered customer service in a fast-paced, high-volume environment.
- Processed cash and card transactions and balanced cash drawers at the end of shifts.
- Assisted with customer issue resolution, food preparation, and front-of-house operations while maintaining food safety standards.
Political Canvasser (2022-04 – 2022-07)
- Conducted community outreach and voter engagement efforts through face-to-face communication.
- Educated community members on policy issues, voting information, and civic participation.
- Built relationships with diverse communities while meeting outreach goals in a fast-paced environment.
Organizer at LIUNA (2020-09 – 2021-08)
- Educated construction workers on labor laws, workplace rights, union representation, and employee benefits.
- Built relationships with workplace leaders to support organizing campaigns.
- Explained wage differences and fair labor practices across construction sites throughout the DMV region.
- Conducted one-on-one outreach to answer questions and help workers make informed decisions.
- Contributed to an organizing campaign that gained strong employee support within a construction company.
- Participated in political advocacy efforts supporting workers' rights and completed leadership development training.
Floor Technician at Didlake (2014-06 – 2020-09)
- Maintained commercial facilities while meeting safety and quality standards.
- Operated specialized equipment and completed daily operational tasks.
- Served as an English-Spanish interpreter and provided basic American Sign Language interpretation to improve workplace communication.
