Transportation Operations Manager / Driver Manager - Ace Doran Hauling and Rigging (Formerly NHH Services)
(2022-08)
- Manage the daily operations of a fleet of 10–15 flatbed power units, including RGN (Removable Gooseneck), Step Deck, Stretch, and specialized trailers hauling a wide range of legal and oversize commodities.
- Coordinate approximately 40–90 loads per week, ensuring maximum equipment utilization, profitability, and on-time service.
- Plan and dispatch oversize and overweight shipments, securing multi-state permits and coordinating pilot cars and escort vehicles to ensure regulatory compliance and safe transport.
- Utilize TMS Dispatch and Transport Pro software to manage fleet operations, load planning, driver performance, equipment utilization, and shipment tracking.
- Develop strategic load plans that balance revenue goals, driver home-time requirements, Hours of Service compliance, and customer expectations.
- Negotiate freight rates and service agreements with brokers and direct customers while maximizing profitability and maintaining long-term business relationships.
- Manage direct customer accounts, providing transportation solutions and maintaining exceptional customer service from pickup through final delivery.
- Broker excess freight to qualified carrier partners, expanding capacity while meeting customer deadlines and service expectations.
- Collaborate daily with corporate Safety, Compliance, Billing, and Accounts Receivable departments to ensure seamless operational execution and regulatory compliance.
- Maintain fleet documentation, including trailer registrations, inspections, permits, and regulatory records.
- Participated in daily operations meetings to coordinate dispatch priorities, fleet utilization, customer commitments, and operational planning with terminal and corporate leadership.
- Attended monthly safety meetings to review DOT compliance, company safety initiatives, incident trends, and best practices while reinforcing a culture of safety throughout fleet operations.
- Recruit, interview, onboard, and support company drivers and owner-operators to meet fleet growth and operational needs.
- Train and mentor newly hired dispatchers on dispatch procedures, customer service, transportation software, compliance requirements, and terminal operations.
- Recognized for outstanding operational performance by earning Terminal of the Month (June 2026).
Dispatch/Driver Manager - Blitz Express, LLC - Addison, Texas
(2016-08 - 2022-07)
Led daily operations for a fleet of 25–30 commercial drivers and supervised a team of 2–3 dispatchers.
- Utilized McLeod and Prophecy TMS platforms to coordinate dispatch, fleet visibility, load planning, and driver performance.
- Developed strategic route plans that balanced customer service requirements, driver home-time needs, Hours of Service compliance, and profitability.
- Monitored driver performance, ETAs, and HOS utilization to maximize productivity and on-time service.
- Built and maintained strong relationships with brokers, 3PL providers, and direct customers to secure freight opportunities and support business growth.
- Analyzed freight markets and lane profitability to improve fleet utilization and revenue generation.
- Coordinated local drop-and-hook operations supporting over-the-road drivers and customer service commitments.
- Recruited and onboarded company drivers and owner-operators.
- Contributed to company growth from approximately 40 power units to more than 100 units between 2017 and 2019.
- Traveled internationally to establish and support a European branch operation, training managers and dispatch personnel on transportation operations and McLeod software.
- Negotiated freight rates and service agreements with brokers and direct customers while maximizing profitability and maintaining long-term business relationships.
- Managed direct customer accounts, providing transportation solutions and maintaining exceptional customer service from pickup through final delivery.
- Brokered excess freight to qualified carrier partners, expanding capacity while meeting customer deadlines and service expectations.
- Collaborated daily with corporate Safety, Compliance, Billing, and Accounts Receivable departments to ensure seamless operational execution and regulatory compliance.
- Maintained fleet documentation, including trailer registrations, inspections, permits, and regulatory records.
- Participated in daily operations meetings to coordinate dispatch priorities, fleet utilization, customer commitments, and operational planning with terminal and corporate leadership.
- Attended monthly safety meetings to review DOT compliance, company safety initiatives, incident trends, and best practices while reinforcing a culture of safety throughout fleet operations.
- Recruited, interviewed, onboarded, and supported company drivers and owner-operators to meet fleet growth and operational needs.
- Trained and mentored newly hired dispatchers on dispatch procedures, customer service, transportation software, compliance requirements, and terminal operations.
- Recognized for outstanding operational performance by earning Terminal of the Month (June 2026).
President, Primary Operator, Transportation Manager - Arsenal Logistics - Garland, Texas
(2007-10 - 2016-05)
Founded and managed a transportation and logistics company, overseeing all aspects of operations including sales, customer development, payroll, accounting, recruiting, safety, and fleet management.
- Directed daily transportation activities for a fleet of nearly 20 flatbed, reefer, and dry van units while maintaining high service levels and operational efficiency.
- Recruited, qualified, onboarded, and managed company drivers and owner-operators.
- Secured and managed freight opportunities through direct shippers, brokers, and third-party logistics providers.
- Developed customized transportation solutions for customers including truckload, LTL, partial, expedited, intermodal, and local delivery services.
- Negotiated carrier contracts, freight rates, service agreements, and customer bids to maximize profitability and strengthen business relationships.
- Designed and implemented Hours of Service, safety, and compliance programs while maintaining DOT and regulatory compliance.
- Managed IFTA reporting, vehicle maintenance programs, driver qualification files, and operational audits.
- Evaluated freight lanes, customer demand, and market trends to maximize equipment utilization and improve profitability.
- Oversaw an in-house maintenance facility, office personnel, and daily fleet operations.
- Maintained strong customer relationships through proactive communication, service recovery, and consistent on-time performance.
Operations Manager, Dispatcher - North Dallas Transport - Garland, Texas
(2003-03 - 2007-09)
Managed day-to-day transportation operations, coordinating freight movement, driver support, customer service, and fleet maintenance activities.
- Provided 24/7 operational support for drivers, customers, shippers, and receivers, resolving service issues, breakdowns, scheduling conflicts, and delivery challenges.
- Coordinated freight procurement, dispatching, shipment tracking, and customer communications to ensure timely service execution.
- Maintained DOT compliance records, driver qualification files, vehicle maintenance records, and safety documentation.
- Built and maintained relationships with brokers, carriers, intermodal providers, and third-party logistics partners to support freight demand and service requirements.
- Developed and managed load planning databases to improve fleet utilization and operational efficiency.
- Oversaw truck and trailer maintenance programs through both in-house and third-party service providers.
- Managed customer invoicing, freight documentation, billing processes, collections, and accounts receivable activities.
- Negotiated transportation solutions and service agreements while maintaining strong customer satisfaction.
- Developed and implemented a Driver-to-Owner-Operator program that successfully expanded fleet capacity while creating entrepreneurial opportunities for drivers.
- Demonstrated leadership in fleet operations, customer service, and transportation problem-solving in a fast-paced logistics environment.
