I.T. Specialist II - Kent Sussex Industries - Milford, DE
(2025-03)
- Assisted users with troubleshooting hardware and software issues.
- Supported system updates and installations across various devices.
- Maintained accurate records of IT inventory and asset management.
- Provided technical support for network connectivity and configuration problems.
- Documented procedures for resolving common technical problems.
- Collaborated with team members to implement new IT solutions.
- Participated in training sessions for new software applications.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Coordinated with vendors for procurement of IT products or services as needed.
Network Administrator - Cloud Computing - Lewes, DE
(2010-01)
- Managed network infrastructure to ensure seamless connectivity for cloud services.
- Implemented security protocols to safeguard data integrity and user access.
- Provided technical support for over 20 clients, addressing various issues promptly.
- Conducted detailed troubleshooting and diagnostics for LAN and WAN environments.
- Configured routers and switches to enhance network performance and reliability.
- Installed and supported hardware and software for desktops, servers, and printers.
I.T. Consultant - Unisys Corp - Millsboro, DE
(2020-11 - 2023-05)
- Served as first point of contact for over 450 end users, providing timely support.
- Developed and implemented IT policies and procedures to enhance operational efficiency.
- Installed, configured, and maintained computer systems, networks, and printers.
- Performed system upgrades to optimize performance and functionality.
- Monitored network performance to identify issues or security breaches proactively.
- Created and maintained user accounts for new hires and existing employees.
- Resolved complex hardware and software problems through effective troubleshooting.
- Conducted regular maintenance checks on computers, servers, and routers to ensure reliability.
