IT and Systems Consultant
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IT and network systems professional with 10+ years of experience supporting enterprise infrastructure, network operations, cloud collaboration tools, cybersecurity controls, end-user support, and IT project delivery. Known for building reliable systems, improving service continuity, and translating technical needs into practical support for staff and stakeholders.
Network Analyst Consultant August 2025 – May 2026
Ball State University - Muncie, IN, United States
· Provide and maintain infrastructure for reliable dial tone and telephone services.
· Support wired network connectivity through campus network jacks and related infrastructure.
· Maintain secure, accessible Wi-Fi for laptops, smartphones, and other connected devices.
· Support video conferencing and telepresence solutions for local and global collaboration.
Research Assistant August 2024 - July 2025
Ball State University - Muncie, IN, United States
· Searched, reviewed, and synthesized published literature for assigned research topics.
· Participated in research team meetings and contributed to project coordination.
· Supervised undergraduate research assistants and other research-related support tasks.
· Prepared reports and presentations for academic and project stakeholders.
Senior IT Officer May 2012 - April 2023
Safebond Company Limited - Takoradi, Western Region, Ghana
· Deployed Google Workspace for 115+ staff, including senior management, aligned with information governance needs.
· Implemented security measures including firewalls, intrusion detection systems, and VPN access.
· Developed IT policies, best-practice guides, and staff training workshops.
· Managed major IT projects including system updates, upgrades, migrations, and outage planning.
Account & IT Systems Support April 2008 - January 2010
Rainbow Consult - Takoradi, Western Region, Ghana
· Installed and configured computer hardware, software, systems, networks, and printers.
· Monitored and maintained computer systems and network availability.
· Provided technical support across the company in person and by phone.
· Repaired and replaced equipment as needed to restore service.
Systems Administrator / Network Technician August 2006 - February 2008
Hatua Solutions - Tema, Ghana
· Supported implementation of Microsoft Dynamics and Sage ERP for client environments.
· Maintained computer networks and systems including software, VPNs, routers, and physical hardware.
· Installed and configured network equipment to resolve hardware and software issues.
· Communicated network issues to employees and management, including support for new-user training.
NewNet Solutions - Takoradi, Western Region, Ghana
· Prepared and maintained procedures for logging, reporting, and monitoring PC performance.
· Documented hardware failure, repair, installation, and removal activities.
· Contributed to long-term strategies and capacity planning for future hardware needs.
· Maintained knowledge of hardware and equipment contracts and supported contract-based installations.
M.Sc. Information and Communication Science
Ball State University - United States August 2024 - May 2026
B.Sc. Information Technology
Ghana Communication Technology University - Ghana May 2014 - August 2017
Security Audit & Access Control
Information Systems Audit and Control Association (ISACA) - Ghana March 2013
