Osei Kwadjo

I'm an all-round IT professional with experience in systems administration, network support, cybersecurity, and technical troubleshooting. Skilled in Windows Server, Linux, cloud platforms, monitoring tools, backup solutions, and user support. Strong background in managing IT infrastructure, improving system reliability, and supporting secure technology operations. Dedicated, detail-oriented, and able to solve technical problems while working effectively with teams and end users.

Network Analyst Consultant - Ball State University - Muncie, USA

(2025-08 - 2026-05)

Providing and maintaining the infrastructure that delivers:

• Reliable dial tone and telephone services.
• Data connectivity through wired network jacks.
• Secure and accessible Wi-Fi for laptops, smartphones, and other devices.
• Video conferencing and telepresence solutions that connect users locally and globally.

Research Assistant - Ball State University - Muncie, USA

(2024-08 - 2025-05)

• Conducted academic research by collecting, analyzing, and interpreting qualitative and quantitative data.
• Performed literature reviews and synthesized research findings to support publications and projects.
• Designed surveys, managed datasets, and ensured research compliance with institutional and ethical guidelines (IRB).
• Prepared technical reports, presentations, and documentation for faculty and research stakeholders.

Snr IT Officer - Safebond Company Limited - Accra, Ghana

(2012-05 - 2023-04)

• Deployed and managed Google Workspace for 115+ employees, including senior leadership, ensuring compliance with information governance policies.
• Developing and implementing IT policy and best practice guides for the organization.
• Conducting regular system audits.
• Running and sharing regular operation system reports with senior staff.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.

Systems Administrator / Network Technician - Hatua Solutions - Tema, Ghana

(2010-05 - 2012-04)

• Maintaining computer networks and systems including software, mainframes, VPNs, routers and other physical hardware.
• Installing and configuring network equipment to update or fix hardware or software issues.
• Updating virus protection software to keep data and communications protected.
• Monitoring computer systems to improve network performance for computer systems and networks.
• Communicating networking issues to other employees and management, especially in training new users.

Account & IT Systems Support - Rainbow Consult - Tema, Ghana

(2008-08 - 2010-06)

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)

IT & Hardware Technician - Newnet Solutions

(2006-02 - 2008-07)

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Support development and implementation of new computer projects and new hardware installations.

M.Sc. - Information and Communication Science - Ball State University (2024-08 - 2026-05)

B.Sc. - Information Technology - Ghana Communication Technology University (2014-05 - 2017-08)

Certification - Security Audit & Access Control - Information Systems Audit and Control (ISACA) (2013-03 - 2013-03)