Healthcare IT Consultant | EHR Go-Live & Post-Go-Live Operations Consultant | Project-Based Contracts - CSI COMPANIES | CERECORE / HCA HEALTHCARE | OPTIMUM HEALTHCARE IT - Multiple U.S. health systems | On-site and remote
(2019-01)
- Develop and execute go-live and post-go-live support plans across inpatient, ambulatory, emergency, surgical, ancillary, registration, and scheduling environments.
- Provided at-the-elbow support to physicians, nurses, clinical staff, front-desk teams, and operational leaders, reinforcing standard workflows and ensuring adherence to safe documentation practices.
- Triage and document tickets, prioritize patient-safety and operational-impact issues, resolve access and workflow problems, and escalate defects with clear reproduction details.
- Partnered with project leadership, analysts, trainers, super users, and command-center teams to monitor themes, report trends, and facilitate transition from go-live response to steady-state operations.
- Analyzed incidents, user behavior, system configuration, and end-to-end workflows to identify root causes, workarounds, training gaps, and implement sustainable process improvements.
- Support Epic ClinDoc, Ambulatory, Cadence/Prelude, Grand Central, CPOE/Orders, Stork, Beaker, Willow, MAR, MyChart, Care Everywhere, Haiku/Canto, and Dragon; Cerner PowerChart/Dyno Doc/Reg-Sched; and MEDITECH Expanse ClinDoc, Order Entry, Medication Management, Billing, and Patient Experience.
Epic Ambulatory Go-Live Support ATE Specialist - Adventist Health - Orlando, FL
(2026-08 - 2026-08)
- Provided technical support during Epic Go-Live for staff
- Assisted inpatient/ambulatory users by triaging workflow issues and efficiently routing escalations through command center.
- Aug-Sep 2026
Epic Clinical Abstractor - Crouse Health - Remote
(2026-07 - 2026-07)
- Epic Clinical Abstractor
- Reviewed scheduled appointments and abstracted clinical data.
- Jul-Aug 2026
MEDITECH Expanse - Northcrest Health - Springfield, TN
(2026-01 - 2026-01)
- MEDITECH Expanse
- Facilitated clinical documentation, order entry, medication workflows, and post-launch stabilization to enhance system usability.
- Jan 2026
Epic Cadence/Epic ClinDoc Consultant - Northwell Health - Manhattan, NY
(2025-11 - 2025-11)
- Used Epic Cadence for clinical documentation management.
- Resolved scheduling and documentation workflow issues, coaching end users directly to enhance their proficiency.
- Nov 2025
Epic Ambulatory Go-Live Support ATE Specialist - Intermountain Health - Hurricane, UT
(2025-09 - 2025-09)
- Managed Epic Ambulatory system
- Facilitated provider and staff workflows, documented issues for resolution, and optimized ambulatory processes.
- Sep 2025
Epic Ambulatory Consultant - Sentara Health - Virginia Beach, VA
(2025-06 - 2025-06)
- Assisted with Epic Ambulatory system implementation
- Facilitated documentation, orders, and workflow adoption for providers and clinical staff during go-live.
- Jun 2025
Epic ClinDoc Consultant - St. John's Hospital - St. Augustine, FL
(2025-04 - 2025-04)
- Documented patient care in Epic system
- Facilitated nursing documentation, flowsheets, admission/discharge orders, and medication administration to enhance clinical workflows.
- Apr-May 2025
Epic Cadence Consultant - Wellstar Health - Lexington, SC
(2025-02 - 2025-02)
- Managed Epic Cadence software for user accessibility
- Supported registration and scheduling workflows, resolved user issues to enhance user experience, and escalated defects for timely resolution.
- Feb 2025
Epic ClinDoc Go-Live Support Specialist - Brown - Palm Beach, FL
(2024-11 - 2024-11)
- Supported documentation processes for Epic ClinDoc.
- Delivered inpatient documentation support and workflow coaching while logging issues and assisting with stabilization efforts.
- Nov-Dec 2024
Epic ClinDoc/Stork - Centura Health - Lehi, UT
(2024-04 - 2024-04)
- Assisted with nursing and obstetric documentation workflows
- Supported nursing and obstetric documentation workflows, resolving go-live adoption issues to enhance user experience.
- Apr 2024
Epic ClinDoc/Bones - Tidelands Health - Myrtle Beach, SC
(2024-03 - 2024-03)
- Managed Epic ClinDoc system for orthopedic documentation
- Supported clinical users with documentation and orthopedic workflows.
- Mar 2024
Epic ClinDoc/Dorothy - AdventHealth - Denver, CO
(2024-01 - 2024-01)
- Managed Epic ClinDoc documentation processes
- Streamlined inpatient and home-health documentation workflows to enhance end-user adoption.
- Jan 2024
Epic Ambulatory Consultant - Nicholas Health - Newark, NJ
(2023-11 - 2023-11)
- Facilitated Epic Ambulatory system integration
- Facilitated provider documentation, orders, and personalization to enhance ambulatory workflow adoption.
- Nov 2023
Epic Cadence/Ambulatory/Inpatient Epic Consultant - Aurora Health - Chicago, IL
(2023-09 - 2023-09)
- Utilized Epic software for patient management
- Assisted scheduling, registration, and clinical teams; identified and escalated recurring issues to enhance system reliability.
- Sep-Oct 2023
Epic Cadence/Epic Ambulatory Go-Live Support ATE Specialist - AdventHealth - Zephyrhills, FL
(2023-03 - 2023-03)
- Assisted with scheduling appointments for patients
- Facilitated front-desk and clinical workflows, relaying enhancement requests to leadership for process improvement.
- Mar-Apr 2023
Epic ClinDoc/Bones - AdventHealth - Tampa, FL
(2022-12 - 2022-12)
- Managed Epic ClinDoc system for orthopedic documentation
- Supported orthopedic workflow by documenting admissions, discharges, and daily charting.
- Dec 2022
Epic Cadence/Ambulatory/Inpatient Epic Consultant - AdventHealth - Orlando, FL
(2022-07 - 2022-07)
- Navigated Epic Cadence software for scheduling.
- Coached users on scheduling and ambulatory workflows, resolving access and navigation issues to enhance user experience.
- Jul-Aug 2022
Cerner PowerChart - McLaren Flint Hospital - Flint, MI
(2022-01 - 2022-01)
- Utilized Cerner PowerChart software for patient data management.
- Trained clinical staff on orders and documentation.
- Jan-Feb 2022
Epic ClinDoc Consultant - Valley Hospital - Hudson, NY
(2021-12 - 2021-12)
- Documented patient information using Epic ClinDoc system.
- Streamlined nursing documentation and inpatient workflows, enhancing accuracy in flowsheets and medication administration.
- Dec 2021
Epic Provider Personalization - Ascension Health - Milwaukee, WI
(2021-11 - 2021-11)
- Personalized tools and templates for providers to enhance their workflows.
- Personalized tools, templates, and documentation workflows for providers to enhance user experience.
- Nov 2021
Epic ADT - McLaren Hospital - Flint, MI
(2021-10 - 2021-10)
- Managed patient admissions and discharges
- Facilitated admission, discharge, transfer, patient movement, and registration workflows to ensure seamless patient transitions.
- Oct 2021
Epic ClinDoc Consultant - Presbyterian Hospital - Queens, NY
(2021-06 - 2021-06)
- Supported physicians and nurses with documentation issues at the elbow.
- Supported physicians and nurses with documentation issues.
- Jun-Jul 2021
Cerner Dyno Doc - Capital Health - Hopewell, NJ
(2021-02 - 2021-02)
- Documented clinical workflows in Cerner Dyno Doc system.
- Trained users on clinical documentation processes, collaborated with analysts to ensure system stabilization.
- Feb-Jun 2021
Epic ClinDoc/ADT - Presbyterian Hospital - Long Island, NY
(2020-10 - 2020-10)
- Managed Epic ClinDoc and ADT systems for improved patient documentation.
- Supported inpatient documentation and ADT workflows, resolving user issues to enhance system usability.
- Oct 2020
Epic ClinDoc Consultant - NYU - New York, NY
(2020-08 - 2020-08)
- Utilized Epic ClinDoc software to support healthcare documentation processes.
- Supported nurses and providers by optimizing flowsheets, notes, medication workflows, and daily documentation processes.
- August 2020
MEDITECH Expanse - URC Health - Kearny, NJ
(2020-04 - 2020-04)
- Utilized MEDITECH Expanse software for healthcare documentation.
- Facilitated documentation, orders, medication management, billing workflows, and user training to enhance operational efficiency.
- Apr-May 2020
Epic Stork - Presbyterian Hospital - Albany, NY
(2020-02 - 2020-02)
- Managed inventory for Epic Stock.
- Supported obstetric documentation and clinical workflows while escalating high-impact issues.
- Feb-Mar 2020
Epic ClinDoc Consultant - Valley Hospital - Lehigh, PA
(2019-09 - 2019-09)
- Documented clinical procedures in Epic system
- Coached clinical documentation, tracked issues, and supported inpatient go-live to ensure seamless implementation.
- Sep-Oct 2019
Epic ADT/Epic ClinDoc Consultant - Valley Medical Center - Fayetteville, NC
(2019-05 - 2019-05)
- Supported Epic ADT and ClinDoc systems at healthcare facilities.
- Streamlined ADT and nursing documentation workflows for admissions, transfers, and discharges.
- May 2019
Cerner PowerChart - Huntsville Hospital - Huntsville, AL
(2019-02 - 2019-03)
- Cerner PowerChart
- Provided go-live support and training for clinical documentation, order entry, and medication workflows to ensure seamless implementation and user adoption.
- Feb-Mar 2019
