AT&T Retail Support Specialist - DSI Systems
(2026-03)
- Act as the primary AT&T subject matter expert for third-party labor partners and retail vendors, delivering hands-on support and driving operational readiness.
- Deliver comprehensive product knowledge training and coaching to retail teams, optimizing their understanding of AT&T's wireless, video, and high-speed internet portfolios.
- Manage high-volume retail environments, serving as the lead escalation point to resolve complex account, billing, and device configuration issues.
- Partner cross-functionally with billing, technical support, and store leadership to align strategies, improve operational efficiency, and elevate the overall client experience.
- Ensure execution and alignment of brand compliance guidelines, promotional visual displays, and device planograms.
Operations Manager - Virtue Home Health Care LLC
(2023-01)
- Manage client onboarding and service delivery frameworks, successfully improving retention rates and referral pipelines.
- Reduce onboarding turnaround time, strategically optimizing administrative operational workflows to increase client intake capacity.
- Strengthen corporate and client relationships through consistent delivery of high-quality services and strategic stakeholder management.
National Account Manager - Cogent Communications
(2021-06 - 2023-12)
- Exceeded annual sales quota at 115% through strategic portfolio expansion and net-new enterprise business development.
- Generated over $100K in new recurring revenue across mid-market accounts and current contract extensions.
- Closed over $100K in high-value enterprise service agreements within the first 12 months of tenure.
- Secured multi-year (3 to 5 year) enterprise contracts across the education, healthcare, and government sectors.
- Increased total territory revenue by 20% through targeted upselling of fiber connectivity and dedicated data solutions.
- Maintained a high-volume pipeline by executing over 100 outbound prospecting and client engagement activities daily.
- Negotiated complex corporate service level agreements (SLAs) to protect profit margins and maximize transactional profitability.
- Delivered structured executive business reviews and technical presentations to C-suite stakeholders to capture market share.
Solutions Specialist - Verizon
(2019-09 - 2021-06)
- Exceeded monthly performance targets consistently by 10% to 15%, ranking at the top tier within the region.
- Generated approximately $20K per month in equipment and accessory sales through tactical product bundling strategies.
- Opened 10+ new wireless accounts per month, consistently driving scalable and recurring telecommunications revenue.
- Conducted consultative presentations for Fios broadband data solutions, acquiring new residential and business accounts.
- Minimized churn and increased overall metrics through tailored, solution-oriented service recommendations.
Administrator - Grand Rounds Health
(2017-12 - 2019-05)
- Support daily administration, reporting metrics, and operational logistics to maximize organizational data accuracy.
- Partner cross-functionally with internal data teams to identify, analyze, and execute workflow updates.
Digital Tech Specialist - Best Buy
(2014-07 - 2015-07)
- Drove in-store revenue targets for complex consumer electronics and mobile product lines through consultative workflows.
- Built trusted relationships with clients by matching technical product specs with user requirements.
- Increased average transaction value (ATV) by upselling protection plans, companion accessories, and digital services.
