Othniel Fils-Aime

Administered Active Directory user lifecycle — onboarding, offboarding, group membership, OU placement, and account auditing — to maintain secure access controls across the organization.

Managed Microsoft

Intune endpoint policies for company devices, enforcing MFA, compliance standards, and security configurations. Created, edited, and troubleshot Group Policy Objects to standardize user environments and enforce domain-wide security policies.

IT ServiceDesk Specialist II at Trividia Health (2023-05 – Present)

• Administered Active Directory user lifecycle — onboarding, offboarding, group membership, OU placement, and account auditing — to maintain secure access controls across the organization.
• Managed Microsoft Intune endpoint policies for company devices, enforcing MFA, compliance standards, and security configurations.
• Created, edited, and troubleshot Group Policy Objects to standardize user environments and enforce domain-wide security policies.
• Monitored VMware virtual environments including VM status, snapshots, datastore utilization, and CPU performance to maintain production stability.
• Managed backup scheduling and recovery readiness for remote users and production systems, reducing operational downtime risk.
• Administered Microsoft Exchange including mailbox management, email retention policies, and compliance configurations.
• Wrote PowerShell scripts to export disabled AD accounts, audit VPN group memberships, and generate compliance reports used by HR and management.
• Tracked and renewed enterprise SSL/TLS certificate expirations across business-critical applications to prevent authentication failures.
• Authored SOP documentation to standardize IT procedures, onboarding guides, and configuration references across the support team.

Computer Repair Technician at uBreakiFix (2022-08 – 2023-10)

• Diagnosed and repaired hardware on desktops, laptops, phones, and tablets — including motherboards, hard drives, RAM, CPUs, and GPUs.
• Built custom desktop systems to customer specifications; performed motherboard soldering and component-level repairs.
• Performed malware removal, root-cause diagnosis, and OS troubleshooting across a high volume of customer devices.

IT Service Desk Specialist I at Trividia Health (2020-01 – 2020-06)

• Resolved helpdesk tickets and diagnosed hardware and software issues via phone and remote support tools.
• Performed remote troubleshooting for common Windows, peripheral, and connectivity issues across the organization.

Bachelor of Science in Computer Engineering – University of Central Florida (2029-06)