P.introcaso@comcast.net

Results-driven Account Manager and B2B sales professional with a proven record of managing enterprise-level client relationships, negotiating supply agreements, and driving product adoption.

Former Global Account

Manager at Micron Technology with hands-on experience serving major commercial and industrial accounts including Dell EMC, Oracle, Cisco, and Motorola. Known for a consultative selling approach, strong relationship-building skills, and a consistent track record of customer retention and satisfaction. Seeking to apply enterprise sales expertise to the commercial and industrial lighting sector at LED Lighting Supply.

Global Account Manager - Micron Technology - Boise, ID

(2006-05 - 2019-01)

Managed major enterprise B2B accounts including Dell EMC, Oracle, Cisco, and Motorola, serving as the primary point of contact for all sales and supply needs.

• Negotiated pricing, supply agreements, and contract terms directly with senior executives and procurement teams at Fortune 500 companies consistently over $3M/quarter
• Led a joint partnership with EMC to convert Hard Disk Drives to Solid State Drives
• Drove product adoption by building consultative relationships with engineering and procurement stakeholders, securing approvals for high-volume manufacturing programs.
• Resolved supply chain and quality issues proactively to maintain strong client satisfaction and long-term account retention.
• Managed full sales cycle from inbound engineering inquiries through upsell and renewal, consistently growing account revenue.

Workforce Developer - Manchester Community Resource Center (MCRCnh) - Manchester, NH

(2024-08)

• Built and maintained a high-volume caseload, managing individualized plans and tracking outcomes — translating directly to account management and CRM discipline.
• Developed relationships with local businesses to secure employment placements, effectively operating as a B2B outreach and relationship manager.
• Achieved an 85% job retention rate across active caseload.
• Guided a single parent into a Medical Assistant Apprenticeship at Dartmouth Hitchcock, resulting in full-time employment.
• Supported a parent re-entering the workforce after 8 years in securing a Property Manager role reporting directly to company ownership.

Lead Organizer & Fundraiser - NH Community Bail Fund / UU Action NH - Manchester, NH

(2018-10)

• Led fundraising and partnership outreach, managing relationships with diverse stakeholders and driving strategic campaigns.
• Recruited and trained volunteers; co-developed operational processes that supported the release of 1,750+ individuals.

Co-Lead Volunteer Coordinator & Fundraiser - Nashua Host Home Network - Nashua, NH

(2019-05 - 2024-08)

• Co-founded community organization; built partnerships with nonprofits, government agencies, and service providers.
• Designed and implemented fundraising and outreach strategies through community engagement.

Bachelor of Arts - English Literature - College of the Holy Cross