Warranty Claims Examiner at GAF (2019-09 – 2026-01)
- Managed end-to-end warranty claim investigations from intake through resolution.
- Analyzed inspection reports, supporting documentation, and warranty requirements to determine claim outcomes.
- Coordinated with field representatives, contractors, and internal departments to facilitate claim resolution.
- Maintained detailed claim documentation and ensured compliance with company policies and warranty guidelines.
- Negotiated settlements and prepared settlement documentation.
- Managed multiple active claims simultaneously while meeting service-level expectations and deadlines.
- Supported special projects and workflow improvement initiatives.
- Maintained accurate claim records utilizing internal databases and reporting systems.
Customer Care Representative – Steep Slope at GAF (2018-02 – 2019-09)
- Managed customer orders, product inquiries, and account-related requests.
- Generated operational reports and supported internal sales initiatives.
- Coordinated with manufacturing, logistics, and sales teams to resolve issues and improve customer satisfaction.
- Maintained accurate account and order documentation.
Website Registration Representative at TGI Office Automation (2017-06 – 2018-02)
- Managed client and equipment registrations for web-based platforms.
- Maintained data accuracy and resolved registration discrepancies.
- Generated reports and fulfilled customer data requests.
- Provided remote platform training and administrative support.
Customer Service Representative – Universal Biller at Ricoh Americas Corporation (2014-10 – 2017-06)
- Maintained billing, maintenance, and contract records within Oracle systems.
- Investigated and resolved billing discrepancies and account issues.
- Processed contract updates, billing adjustments, and credit memos.
- Ensured database integrity through accurate record maintenance.
- Produced reports and collaborated with cross-functional teams to resolve operational issues.
Customer Service Representative & Post Sales Support Representative at Ricoh Americas Corporation (2005-01 – 2013-12)
- Managed commercial and major account relationships, processed orders, maintained contract records, and resolved billing and account issues.
- Prepared operational reports, monitored inventory and shipment activity, and collaborated with accounting, sales, and operations teams.
- Supported process improvements, account administration, and customer documentation requirements.
Dispatcher at Bergen County Harley-Davidson (2013-01 – 2013-12)
- Coordinated service scheduling, technician assignments, parts procurement, documentation, and workflow tracking.
Distribution Help Desk Specialist & Data Maintenance Agent at Cendant Corporation (2003-01 – 2005-12)
- Maintained database accuracy, resolved system and reservation issues, generated operational reports, and supported quality assurance initiatives for corporate distribution systems.
