Virtual Assistance | Chat Support Specialist |
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I am a dedicated Chat Support and Customer Support Specialist with strong written and verbal communication, fast response speed, and the ability to manage multiple conversations at clarity, patience, and professionalism, and I'm experienced in problem-solving, documenting conversations, and providing accurate support in fast-paced environments.
I have a background in digital support, administrative assistance, and client communication across different platforms. I'm reliable, detailed-oriented, and quick to chat, email, or app-based customer service, I make sure every customer leaves the interaction feeling understood and supported.
I am available for remote work and offer high-quality service, professionalism, and consistency.
Freelance Digital Support — Remote (2022–Present)
Handled customer inquiries through chat and messaging platforms. Provided accurate responses, resolved issues quickly, and maintained a positive customer experience. Managed multiple conversations at once, documented interactions, and supported clients with troubleshooting and order information.
Notary Public — State of North Carolina (2023–Present)
Verified sensitive legal documents with accuracy and confidentiality. Delivered clear written instructions and supported clients with professionalism and attention to detail.
Customer Service & Administrative Support — Prior Roles
Assisted customers through written and verbal channels. Maintained organized records, followed procedures, and worked efficiently in fast-paced environments. Supported day-to-day operations and provided dependable service.
High School Diploma- Bayonne High School - Bayonne, NJ 2004-2008
GCC- Notary Public 2023 - Greensboro, NC