Paige McNichols

Dynamic and detail-oriented professional with experience as a Cruise Pier Agent at SMS International Shore Operations. Expert in customer service and problem-solving, enhancing guest experiences through effective queue management and security measures. Also skilled in animal handling and training with dogs of all ages.

Cruise Pier Agent - SMS International Shore Operations - Seattle, WA

(2022-06)

• Assisted guests with special needs, ensuring their comfort and safety throughout the cruise journey.
• Improved security measures by conducting thorough verification checks on passenger documentation before allowing entry onto the vessel.
• Provided knowledgeable guidance on cruise itineraries and ship amenities, enhancing guests overall experience.
• Reduced wait times at check-in counters through effective queue management strategies during peak periods.
• Handled customer inquiries professionally, resolving issues promptly to maintain a positive brand image for the company.
• Ensured timely departure of each sailing by managing an efficient boarding process for all passengers.
• Assisted in training new Cruise Pier Agents, sharing knowledge about best practices for optimal performance within the role.

Bachelor of Arts - Anthrozoology - Carroll College (2027-05)