Experienced Customer Service Leader | Proven Manager Driving Team Performance & Customer Satisfaction
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Customer-focused and results-driven professional with over 7 years of experience in customer service and team management. Skilled in leading high-performing teams, resolving complex customer issues, and improving service operations to drive customer satisfaction and loyalty. Proven ability to train, motivate, and develop staff while maintaining efficiency and exceeding performance goals. Adaptable, organized, and committed to delivering exceptional service in fast-paced environments.
Operations Manager - Complete Management Solutions - Reynoldsburg, OH
(2020-09)
As the Operations Manager for mailrooms, I am responsible for overseeing daily operations and ensuring the efficient management of customer service, employee management, and strategic planning alongside maintaining corporate relationships. My proficiency in Microsoft Office and Teams is essential for effective communication and collaboration within the fast-paced environment. Additionally, I am skilled in handling phone calls, managing emails, and filing documents efficiently.
My primary focus is on providing exceptional customer service and ensuring the success of our team. I also worked in our distro process sorting QA materials including international product.
Teacher - Kindercare Learning Centers - Dublin, OH
(2019-06 - 2020-05)
Sales Representative - Bed Bath & Beyond - Hilliard, OH
(2017-12 - 2018-09)
Customer Service and Cashier Responsibilities
Cashier/Customer Service Associate - Kroger Stores - Hilliard, OH
(2016-09 - 2018-05)
Customer Service Representative Responsibilities:
High school diploma - OHDELA
