Pamela Mann

Working for busy WPA Family Care Practice.

MEDICAL SECRETARY - WINCHESTER HOSP WPA FCC - Stoneham, MA

(2018-07)

Working for busy WPA Family Care Practice.

• Answers incoming calls and routes to appropriate person while taking clear messages for the 6 providers and 6 clinical staff.
• Registers new patients and makes appointments using appropriate office protocol.
• Schedules diagnostic and specialty tests.
• Renews prescriptions and collects appropriate information for referrals.

OPERATING ROOM SECRETARY - LAHEY HEALTH - Burlington, MA

(2016-10 - 2018-07)

• Utilized appropriate computer systems to process physician orders for relevant patient information.
• Controlled bed tracking systems to support timely patient flow in a busy 25 room Surgical Department.
• Answered phones and transmitted messages to unit staff as well as responding to queries from physicians, nursing staff and visitors taking care not to disclose confidential patient information.
• Scheduled and cancelled surgeries on a daily basis.
• Used EPIC Software and Microsoft Applications.

UNIT COORDINATOR - LAHEY HEALTH - Burlington, MA

(2011-02 - 2016-10)

Clinical Decision Unit - 24 Observation Unit. Responsible for coordinating the activities of patient care in an accurate and timely manner for the quick turnaround of admissions sent from the Emergency Room.

• Serve as the communication link between all of the service departments, patients, visitors and professional staff.
• Ordered tests and blood work as directed by physicians.
• Maintained patient records, transcribed orders as well as ordered supplies and services done on a daily basis.
• Proficiency in Sunrise Bed Manager, Ameritech, IDX, Chart System before converting to new EPIC System.

OR SCHEDULER - LAHEY HEALTH - Burlington, MA

(2009-08 - 2011-02)

Booked OR procedures for three Physiatrists along with several mid-levels and physician assistant in the Neurosurgery Department for the busy Burlington and Peabody facilities.

• Triaging patients and working with various outside companies to process Prior Authorization and Workers Comp issues.
• Booking appointments, ordering tests and entering prescriptions on Lahey's AChart System.
• All work done on Lahey Mainframe, IDX and AChart System.

NEPHROLOGY SECRETARY - LAHEY HEALTH - Burlington, MA

(2009-08 - 2009-08)

Worked for six busy Nephrologists in the Nephrology Department.

• Booking appointments, testing and entering prescriptions on Lahey's Pocketscript system.
• Triaged patients, ordered labs, processed Prior Authorizations.
• Proficiency in Microsoft Office, Lahey Mainframe, IDX and Pocketscripts.

CARDIOLOGY UNIT COORDINATOR - LAHEY HEALTH - Burlington, MA

(2001-07 - 2002-02)

Responsible for coordinating the activities of patient care.

• Served as the communication link between all the service departments, patients, visitors and professional staff.
• Ordered tests and blood work as directed by physicians.
• Maintained patient records, transcribed orders, ordered supplies and services.

APPT SCHEDULER COORDINATOR - LAHEY HEALTH - Burlington, MA

(2000-09 - 2001-07)

Worked within busy Central Scheduling Office as well as the Dermatology, Allergy and Rheumatology Departments.

• Responsible for scheduling, cancelling and triaging appointments to appropriate resources while utilizing IDX.
• Review third party coverage, verifying eligibility and update system to accurately indicate current insurance coverage.

High school or equivalent