MEDICAL SECRETARY - WINCHESTER HOSP WPA FCC - Stoneham, MA
(2018-07)
Working for busy WPA Family Care Practice.
- Answers incoming calls and routes to appropriate person while taking clear messages for the 6 providers and 6 clinical staff.
- Registers new patients and makes appointments using appropriate office protocol.
- Schedules diagnostic and specialty tests.
- Renews prescriptions and collects appropriate information for referrals.
OPERATING ROOM SECRETARY - LAHEY HEALTH - Burlington, MA
(2016-10 - 2018-07)
- Utilized appropriate computer systems to process physician orders for relevant patient information.
- Controlled bed tracking systems to support timely patient flow in a busy 25 room Surgical Department.
- Answered phones and transmitted messages to unit staff as well as responding to queries from physicians, nursing staff and visitors taking care not to disclose confidential patient information.
- Scheduled and cancelled surgeries on a daily basis.
- Used EPIC Software and Microsoft Applications.
UNIT COORDINATOR - LAHEY HEALTH - Burlington, MA
(2011-02 - 2016-10)
Clinical Decision Unit - 24 Observation Unit. Responsible for coordinating the activities of patient care in an accurate and timely manner for the quick turnaround of admissions sent from the Emergency Room.
- Serve as the communication link between all of the service departments, patients, visitors and professional staff.
- Ordered tests and blood work as directed by physicians.
- Maintained patient records, transcribed orders as well as ordered supplies and services done on a daily basis.
- Proficiency in Sunrise Bed Manager, Ameritech, IDX, Chart System before converting to new EPIC System.
OR SCHEDULER - LAHEY HEALTH - Burlington, MA
(2009-08 - 2011-02)
Booked OR procedures for three Physiatrists along with several mid-levels and physician assistant in the Neurosurgery Department for the busy Burlington and Peabody facilities.
- Triaging patients and working with various outside companies to process Prior Authorization and Workers Comp issues.
- Booking appointments, ordering tests and entering prescriptions on Lahey's AChart System.
- All work done on Lahey Mainframe, IDX and AChart System.
NEPHROLOGY SECRETARY - LAHEY HEALTH - Burlington, MA
(2009-08 - 2009-08)
Worked for six busy Nephrologists in the Nephrology Department.
- Booking appointments, testing and entering prescriptions on Lahey's Pocketscript system.
- Triaged patients, ordered labs, processed Prior Authorizations.
- Proficiency in Microsoft Office, Lahey Mainframe, IDX and Pocketscripts.
CARDIOLOGY UNIT COORDINATOR - LAHEY HEALTH - Burlington, MA
(2001-07 - 2002-02)
Responsible for coordinating the activities of patient care.
- Served as the communication link between all the service departments, patients, visitors and professional staff.
- Ordered tests and blood work as directed by physicians.
- Maintained patient records, transcribed orders, ordered supplies and services.
APPT SCHEDULER COORDINATOR - LAHEY HEALTH - Burlington, MA
(2000-09 - 2001-07)
Worked within busy Central Scheduling Office as well as the Dermatology, Allergy and Rheumatology Departments.
- Responsible for scheduling, cancelling and triaging appointments to appropriate resources while utilizing IDX.
- Review third party coverage, verifying eligibility and update system to accurately indicate current insurance coverage.
