Pamela McKinney

Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality.

High Academic Honors

Recognition / Dean's List / Honor Roll. Customer service skills necessary to communicate effectively with patients and healthcare providers. Strong time management skills with ability to establish priorities to meet timelines. Attention to detail needed to maintain high levels of accuracy. Work as part of a team and maintain a professional and positive work environment.

Customer Service Associate at Everise (2023-08 – 2025-08)

• Gave provider medical claim status for their patients
• Gave limited eligibility/ benefits for their patients
• Let providers know if they're in/out of network
• Stayed within the HIPPA guidelines

Inspector at Parker-Velcon (2021-05 – 2023-08)

• Inspect filters per specifications, monitor work for compliance, and ensure quality requirements are met
• Train new hires and provide guidance and feedback during shadowing sessions
• Follow instructions and established guidelines and work effectively to meet deadlines
• Examine and document finished products to determine if product orders are complete
• Bag and pack products to prepare for shipping

Homemaker at Stay at Home Parent (2021-01 – 2021-05)

• Ensured household duties were completed in a timely manner and managed household budget
• Coordinated medical care, meals, and social activities
• Remained deadline-oriented and reliable while adjusting priorities and managing time wisely

Inspector at C&J Tech (2020-10 – 2021-01)

• Inspect car parts

Production at Legacy Cabinets (2020-04 – 2020-07)

• Operated machinery in a safe and efficient manner while remaining compliant with established procedures
• Helped team achieve goals and objectives, assured safety and quality control standards were followed, and worked efficiently to meet deadlines
• Ensured quality met specifications and quickly addressed quality concerns

Housekeeper at Nolan Nursing and Rehab (2019-07 – 2020-02)

Production at Hocking International Laboratories (2018-05 – 2019-04)

Housekeeper at Coosa Valley Medical Center (2015-10 – 2017-02)

Homemaker at Stay at Home Parent (2012-12 – 2015-10)

Production at Wellborn Cabinets (2012-08 – 2012-12)

Housekeeper at Holiday Inn Express and Suites (2011-02 – 2012-07)

Training Assistant at Cheaha Regional Mental Health Center (2010-02 – 2011-02)

Associate of Science in Medical Billing and Coding – Ultimate Medical Academy (2023)

Certificate in HIPPA Essentials for Healthcare Professionals – Ultimate Medical Academy