Customer Support Engineer - Tait Communications
(2025-06 - 2026-07)
- Programmed, repaired and troubleshot P25, mobile and DMR radios and their respective base stations.
- Resolved license issues and worked with customer calls to resolve their radio and network issues.
NOC Lead Supervisor - Oncor Electric Delivery
(2023-06 - 2025-02)
- Directed the design and integration of microwave, fiber, and SCADA communications systems into Oncor's enterprise infrastructure, ensuring compliance with NERC/CIP standards.
- Supervised and developed a team of six operators, creating SOPs and training programs that improved troubleshooting efficiency and SLA compliance.
- Partnered with field management and contractors to resolve escalated issues, coordinate deployments, and maintained system reliability.
- Provided upper-level technical support for Nokia routers, Harris/Aviat microwave, MAS radios, and Adva fiber platforms.
- Oversaw outage management and quality control processes to ensure adherence to SLA guidelines and regulatory requirements.
- Utilized Jira for project tracking, escalation management, and workflow optimization.
Satellite & Transport Engineer II - Southern California Edison - Remote
(2020-07 - 2023-06)
- Coordinated with vendors and contractors to deploy and maintain microwave systems (Alcatel MDR-8000 & MPR-9500) and ensure SLA compliance.
- Designed and supported satellite and transport solutions, integrating iDirect platforms, SONET/DWDM systems (Infinera DTN, Cisco ONS15454, Alcatel DMX-1665), and enterprise IP networks (Nokia 7705/7750, Cisco).
- Provided technical leadership in testing and validating DS1, DS3, and Ethernet services using DNX-11 (DACS) and IMACS 800 channel banks.
- Delivered upper-level support to field technicians, resolving escalations and ensuring quality control of deployed systems.
- Utilized Remedy and Metasolv for project documentation, service assurance, and workflow management.
- Maintained NERC & CIP certification, ensuring compliance with regulatory and security standards.
Voice Specialist III - Logix Fiber Network
(2018-01 - 2020-07)
- Led troubleshooting and service assurance on VOIP platforms (Metaswitch SIP, SS7, SIP, MGCP), ensuring high availability and SLA compliance.
- Designed, configured, and integrated enterprise voice platforms (DMS 250, T7, BroadSoft PBX, PSAPs) into customer networks.
- Engineered and tested GPON, IPTV, and Ethernet circuits using Calix E7/E20 and Infinera TM3000 platforms.
- Coordinated with customers and vendors to resolve escalations, salvaging key accounts and strengthening long-term relationships.
- Recognized with CEO and Brand Ambassador awards for innovative technical solutions and superior customer service.
NOC Supervisor - FOX Sports
(2016-01 - 2018-01)
- Directed engineering support for OTT video delivery on AWS (VOS) cloud, ensuring broadcast-quality performance.
- Designed and implemented SOPs that streamlined troubleshooting, reduced MTTR, and improved customer satisfaction.
- Provided technical leadership on FortiGate and VeloCloud SD-WAN networks, Cisco ASA firewalls, and MPLS/IP services.
- Supervised, mentored, and trained a team of engineers, building technical depth and professional development.
- Partnered with internal stakeholders and external vendors to resolve escalations and maintained SLA compliance.
- Utilized ServiceNow for project documentation, service assurance, and workflow management.
Customer Service Manager, Network - Media Broadcast Teleport - Germany
(2013-04 - 2016-01)
- Managed global satellite and MPLS networks, serving as the escalation point for critical customer issues.
- Designed, provisioned, and integrated DVB, MCPC, and SCPC satellite services, including modems, converters, BUCs, HPAs, ACUs, LNAs, and IRDs.
- Coordinated with international vendors and contractors to deploy and maintained satellite and RF systems.
- Improved customer satisfaction and revenue by reducing outages and ensuring SLA performance.
- Provided technical leadership and quality control for L-band, C-band, and Ku-band satellite deployments.
IP NOC Engineer & RF Technician (Teleport) - Intelsat Corporation
(2007-02 - 2013-04)
Promoted to Senior Engineer for leadership in planning, design, and integration of satellite, microwave, and fiber transport systems.
- Designed and supported Metro Ethernet (VPLS), BGP, OSPF, EIGRP, VLAN, and ACL/NAT/PAT networks.
- Engineered and troubleshot TDMA, DAMA, DVB, VSAT, iDirect, Linkstar, and Vipersat platforms.
- Configured and repaired Cisco routers (7200, 4500, 2500, 1600) and LAN switches (2950/60, 4948, 4509, 5509, 6509).
- Provided quality control and SLA oversight using SolarWinds and HP OpenView monitoring tools.
- Installed and maintained Ku/C/L-band satellite systems, ensuring reliable global communications.
Senior Central Office Engineer - Access Integrated Networks
(2005-06 - 2007-02)
- Designed, configured, and deployed new central offices, including AC/DC power distribution and SONET/DWDM transport systems.
- Led planning, testing, and troubleshooting of IP, VLAN, and HDSL circuits.
- Executed central office buildouts, including equipment ordering, racking, configuration, and repair.
- Provided training and technical leadership to junior technicians and NOC personnel.
- Installed and supported Meta Switch VOIP soft switch for POTS, SIP, and SS7 services.
- Performed quality control testing on DS1, DS3, and SONET fiber circuits using OTDR, BERT, Fireberds, and Tberds.
