Paola Lebron

Empathetic and customer-focused professional with more than 5 years of experience in customer service. Three years of experience managing phone queries where I applied analytical and problem solving skills. Three years of experience in the hospitality industry, where I was able to communicate effectively with customers and provide insightful product information, as well as comply with health and federal regulations consistently.

BANCO POPULAR DE PUERTO RICO, SAN JUAN, PR

Telephone Banking Consultant

• Assist customers with telephone service to assure the retention and growth of customers.
• Analyze clients’ needs of service and claims, evaluating alternatives available to satisfy the clients’

needs.

• Provide coaching to fellow employees when needed.
• Appointed as healthcare coordinator, in charge of the health cabinet of the office and provide health assistance as required.

INTERAMERICAN UNIVERSITY OF PR

Bachelor of Science in Nursing BSN

Cum Laude | License number 100650-G American Heart Association – CPR Certified