Paola

Lead daily store operations, delegate responsibilities, and support team members to maintain efficient workflow and strong customer service. Manage cash-handling procedures, register reconciliation, deposits, and opening and closing operations. Support pharmacy operations through prescription processing, customer transactions, insurance information, and inventory management.

Shift Leader & Pharmacy Technician - Walgreens - Ewing, NJ

(2025-04)

• Lead daily store operations, delegate responsibilities, and support team members to maintain efficient workflow and strong customer service.
• Manage cash-handling procedures, register reconciliation, deposits, and opening and closing operations.
• Support pharmacy operations through prescription processing, customer transactions, insurance information, and inventory management.
• Communicate with patients, pharmacists, healthcare providers, and insurance representatives to resolve prescription-related issues.
• Monitor inventory, product availability, merchandising, and compliance with company standards.
• Execute visual merchandising strategies and promotional displays to increase product visibility and support sales.

Shift Supervisor - CVS Pharmacy - Trenton, NJ

(2023-03 - 2025-04)

• Supervised daily operations in a high-volume retail location, coordinating employees and serving a large volume of customers each shift.
• Managed accountability for up to $100,000 in cash and financial transactions per shift, including register reconciliation, deposits, and cash controls.
• Led opening and closing procedures, delegated responsibilities, and supported team productivity during high-traffic periods.
• Managed inventory and merchandising while creating visually appealing product displays to increase visibility and support sales.
• Resolved escalated customer concerns while maintaining efficient service in a fast-paced environment.

Retail Associate - CVS Pharmacy - Trenton, NJ

(2021-07 - 2023-03)

• Provided friendly and efficient customer service while assisting customers with purchases, product locations, and general inquiries.
• Processed cash, credit, and other transactions accurately while maintaining register accountability.
• Stocked and organized merchandise, maintained product displays, and monitored inventory to ensure a clean and well-merchandised sales floor.

Bachelor's Degree - Business Management - The College Of New Jersey (TCNJ) (2022-08 - 2026-05) Ewing, NJ