Business Analyst - CMS (Centers for Medicare & Medicaid Services) - Remote/NJ
(2025-04)
This project focuses on how manufacturing companies introduce new drugs to pharmacies or retail companies through the Medicare program.
- Collaborated with stakeholders and product owners to gather, analyze, and document requirements for Medicare drug-manufacturer workflows through the claims processing pipeline.
- Designed and implemented a business rules engine to manage manufacturer-drug combinations; developed pre-logic and data mapping rules for accurate data transformation across pipeline stages.
- Managed QA story sign-off, UAT documentation, and business approvals using TestRail and JIRA; worked on EDI (820/824) and NACHA payment processing transactions.
- Established DevSecOps standards, policies, and best practices across multiple engineering teams.
- Leveraged AWS S3 for file transfers and validation; participated in Scrum ceremonies, sprint reviews, and peer code reviews.
- Environment: AWS Glue, S3, Lamda, EC2, Cloud Watch, Cloud Tammer, CI/CD, Jenkins, GIT, JIRA, Confluence, TestRail, ServiceNow, SQL Server.
Senior Release Engineer - Verizon - Remote/NJ
(2021-12 - 2024-12)
The One Fiber program manages systems that support administration of the client's fiber network across the USA, including OSS platforms, services, and integrations with BSS and network infrastructure.
- Owned end-to-end release lifecycle for the One Fiber OSS/BSS program, ensuring alignment with project priorities and business goals across 50+ concurrent workstreams.
- Established release management best practices and documentation, achieving a 90% reduction in release-related incidents and significant improvement in deployment predictability.
- Crafted Release Plans maintained scope-change reports and presented post-deployment findings and KPIs to senior leadership.
- Led risk management planning including rollback strategies and contingency plans for every production deployment; validated regression and performance test results.
- Environment: DevOps, CI/CD, Jenkins, GIT, AWS Console, JIRA, Confluence, BPM, Postman, Test space, qTest, ServiceNow, Oracle.
Business Analyst/Scrum Master - Fidelity Investments - NJ
(2021-01 - 2021-11)
This project aims to provide a Bill Payment service to customers, enabling enrollment, transaction processing, and profile and status maintenance. As part of the modernization effort, existing Mainframe data is planned for migration to the AWS cloud environment.
- Led Mainframe-to-AWS/Salesforce bill payment modernization: reviewed COBOL programs, translated business needs into documented requirements, and created flow and sequence diagrams in draw.io.
- Mapped and configured DynamoDB for migrated data structures; facilitated all sprint ceremonies as Scrum Master, resolving cross-team blockers and keeping delivery on track.
- Coordinated project oversight meetings to ensure development stayed on track and collaborated with teams to explain future data module flows.
- Implemented risk management strategies that significantly reduced critical post-deployment issues; conducted code reviews to identify bugs and security vulnerabilities.
- Environment: AWS Console, DynamoDB, Java, IBM DB2, Microservices, ServiceNow, draw.io, JIRA, Confluence, Postman, COBOL, SQL Server
BA/QA Analyst - Bayada Home Health Care - NJ
(2019-07 - 2020-12)
Bayada is a global healthcare company and a nonprofit organization that provides home healthcare for adults and children. Their services include personal care with State Medicaid and Medicare-certified visits, as well as habilitation and hospice care.
- Led cross-functional teams to deliver project milestones on time in a hybrid Agile environment; harmonized Medicare and Medicaid processes within home healthcare systems, improving compliance and service continuity.
- Developed Use Cases and a Business Use Case Model following detailed project scoping; wrote and executed SQL queries for data testing and cross-application synchronization.
- Conducted cross-training on business applications, increasing team efficiency and reducing operational costs by 20%; produced UAT test plans, scripts, and defect reports using TM4J and JIRA.
- Environment: JIRA, TM4J, Confluence, Business Objects, Data stage XML, COBOL, Mainframe, SQL Server, Greenhouse, Workday, LoadRunner.
Business Analyst/Scrum Master - AT & T - NJ
(2015-09 - 2019-06)
This project aims to provide inventory data for business needs across products and services, enhancing the customer experience.
- Gathered requirements and functional specifications across Sales, Service Delivery, Provisioning, and Billing workstreams; partnered with Product Managers to execute Salesforce.com stories within scope, time, and quality constraints.
- Implemented a KPI tracking system to measure release impact, improving user engagement and satisfaction metrics; ensured compliance with change management approval workflows for standard and emergency releases.
- Conducted requirement and UI walkthroughs with developers and QA teams; aligned business processes with organizational objectives through critical path analysis and process improvement initiatives.
- Environment: DevOps, MongoDB, Java, ETL, AgileCraft, EA, Rally, JIRA, TDP, Microservices, UML, Quality Center.
Release Manager - IBM/AT & T - NJ
(2012-02 - 2015-08)
This project aims to provide Sales and Billing data for business needs across multiple UI, backend, and reporting applications, focusing on the planning and coordination of all phases and activities involved in releasing a system or system update into the production environment.
- Successfully delivered a $3M client technology refresh project on time and within budget, leading a cross-functional team across all project phases from planning through production deployment.
- Contributed to a 35% reduction in development cycle time through story selection, sizing, and task definition support; customized release timeframes for 50%+ of projects via effective change management.
- Organized Go/No-Go readiness meetings covering task dependencies, installation instructions, and back-out procedures; generated release notes each cycle and continuously enhanced technical documentation standards.
- Environment: Java, ETL, AgileCraft, EA, TDP, Business Objects, BMC Remedy, GitHub, Quality Center.
