Pardeep Kaur

Talented professional manager seeking to fill an executive role. Excellent customer service & interpersonal skills, enjoy working with diverse population.

Experience answering phones and greeting clients in a polite and professional manner. Shows good judgement in stressful situation, work well as a part of team or independent. Consistently able to complete task on time and work efficiently.

Follows safety guidelines and procedures with ability to prioritize workload. Reliable and detail-oriented professional with strong ethics, excellent communication skills, and a customer-focused approach. Known for honesty, accuracy, and the ability to work calmly under pressure.

Maintains confidentiality and professionalism. Demonstrates integrity and accountability. Adaptable and eager to learn

Teller - Canadian imperial bank of commerce

(2023-08 - 2024-11)

• Assisted customers with daily banking transactions including deposits, withdrawals, transfers, and bill payments
• Handled cash accurately while balancing drawer at the end of each shift
• Provided excellent customer service and resolved account-related inquiries professionally
• Verified customer identification and followed KYC, AML, and bank security procedures
• Promoted bank products and services such as accounts, credit cards, and loans
• Maintained confidentiality of customer information at all times
• Processed transactions efficiently to reduce wait times and improve customer satisfaction

Supervisor - Tim hortons

(2021-10 - 2023-12)

• Supervised daily store operations and supported team members during shifts
• Assigned tasks, monitored performance, and ensured excellent customer service
• Handled cash, balanced tills, and prepared end-of-shift reports
• Trained new employees on company policies, food safety, and customer service standards
• Managed customer concerns professionally and resolved issues promptly
• Ensured compliance with health, safety, and cleanliness standards
• Assisted with inventory control, ordering supplies, and reducing waste
• Maintained a fast-paced work environment while meeting service time targets

Dispatcher - Dhanju bros logistic inc

(2024-12)

Detail-oriented and reliable Dispatcher with strong communication, multitasking, and problem-solving skills. Experienced in coordinating drivers, managing schedules, handling high-volume calls, and ensuring timely service delivery. Able to work under pressure in fast-paced environments while maintaining accuracy and professionalism.

• Coordinated daily dispatch operations for drivers and field staff
• Assigned routes and monitored real-time vehicle locations
• Communicated with drivers via phone, radio, and messaging systems
• Responded to emergencies and adjusted schedules as needed
• Maintained accurate logs, reports, and service records
• Provided excellent customer service to clients and internal teams

Financial management - CDI college (2019 - 2021-12)