Buyer & Senior Designer - The Jewelry Source - El Segundo, CA
(2024-07)
Lead buying, merchandising, and inventory strategy across luxury bridal, fashion, and rare gemstone categories, contributing to an 18% improvement in margin mix within six months. Manage over $1.5M in inventory while overseeing domestic and international vendor relationships to maintain competitive product assortments and profitability.
- Direct the design and production of 100+ bespoke jewelry pieces annually, collaborating closely with jewelers, gemologists, and production teams to ensure exceptional craftsmanship and consistency.
- Drive significant store profitability through elevated client engagement and relationship management, directly contributing to more than 40% of gross store profit.
- Mentor and develop sales associates through structured coaching and performance guidance, increasing close rates by 25%.
- Support executive decision-making through trend forecasting, inventory analysis, and strategic merchandising initiatives.
Luxury Bridal Manager - Signet Jewelers - Los Angeles, CA
(2019-10 - 2024-07)
Directed daily operations and sales performance for a high-volume luxury bridal department while leading, coaching, and developing a team of 12+ consultants.
- Drove 15% year-over-year bridal revenue growth through strategic leadership, KPI accountability, and client-focused sales initiatives.
- Conducted performance evaluations, leadership coaching sessions, and operational strategy meetings to align team execution with organizational goals.
- Personally generated more than $1M in annual sales while achieving 133% to plan in FY2023.
- Increased conversion rates by 30% and average transaction value by 22% through consultative selling strategies and structured coaching programs.
- Served as Regional Custom Design Ambassador, mentoring more than 40 leaders across multiple locations and improving custom design turnaround timelines by 15%.
- Partnered cross-functionally with regional leadership to improve operational consistency, employee engagement, and customer experience standards.
Jewelry Business Manager - Macy's - Richmond, VA
(2017-11 - 2019-10)
Oversaw operations, sales performance, staffing, and customer experience for two jewelry locations generating more than $5M in annual revenue.
- Recruited, trained, and retained high-performing sales teams, developing strong leadership pipelines and improving employee engagement.
- Led weekly business reviews focused on sales performance, operational compliance, customer service metrics, and promotional execution.
- Increased annual revenue by 12% through strategic sales leadership, KPI-driven coaching, and execution of targeted sales initiatives.
- Maintained operational excellence through inventory control, compliance oversight, and shrink reduction strategies, reducing shrink by 10%.
- Identified operational inefficiencies and implemented corrective action plans that improved sales performance, service standards, and overall productivity.
- Provided hands-on leadership during peak business periods while reinforcing a culture of accountability, professionalism, and client service excellence.
Senior Fraud Investigator - Capital One - Richmond, VA
(2014-10 - 2017-10)
- Investigated and resolved complex, high-risk fraud cases while maintaining a 98% compliance accuracy rate.
- Analyzed financial and operational data trends to identify fraud patterns, minimize financial exposure, and strengthen prevention strategies.
- Improved case turnaround time by 15% through process optimization and collaboration with cross-functional business partners.
- Demonstrated strong analytical thinking, operational discipline, and decision-making capabilities within a fast-paced, high-accountability environment.
