Quality Assurance Analyst/Tester/Engineer
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Highly accomplished and client-focused Quality Assurance professional with 12 years of extensive experience in Manual, Functional, and Black Box Testing. Expert in testing complex integrations across the Salesforce ecosystem, web applications, web services, and mobile environments.
Certified Salesforce Administrator and Scrum Master, leveraging in-depth knowledge of QA Methodologies, Test Strategy, SDLC, and Defect Life Cycle Management.
Specialized expertise in Salesforce Service Cloud, Sales Cloud, App Cloud, Pardot, Public Sector Solutions, Nintex, and Outreach.
Proven ability to lead comprehensive testing initiatives, including Regression Testing, UAT, End-to-End, API Testing, Cross-Browser Testing (CBT), and 508 Accessibility Testing (WAVE, ANDI).
Adept at gathering and translating business requirements into precise technical user stories, acceptance criteria, and detailed test case documents tailored for Salesforce implementations.
Highly skilled in Defect Tracking and Triage using industry-standard tools: JIRA, Azure DevOps (ADO), HP QC/ALM, and TFS.
