Parthenia Jackson

Key account management - Rohlig logistics - Atlanta, GA

(2025-06)

Coordinate customs release processes for international shipments to support timely cargo clearance and on-time delivery.
Manage customs documentation, including commercial invoices, packing lists, and import/export compliance records.
Ensure accuracy and completeness of customs release paperwork to support efficient shipment processing.
Collaborate with customs brokers, carriers, and government agencies to resolve clearance issues.
Expedite customs release activities by addressing documentation and procedural requirements promptly.
Monitor shipment status and customs clearance timelines to reduce delays in transit.
Support customer satisfaction by maintaining visibility over shipment progress and release milestones.
Ensure compliance with international trade regulations across air and ocean freight operations.
Apply customs release procedures consistently to maintain regulatory compliance and operational efficiency.

International Logistics Coordinator - Scan Global Logistics - Atlanta, GA

(2022-11 - 2025-06)

Managed international air and ocean freight operations, ensuring timely customs clearance through accurate preparation of shipping documentation and customs entries.
Used CargoWise to oversee billing and shipment documentation, improving process efficiency and maintaining data integrity.
Coordinated logistics for more than 100 daily shipments and reduced transit times by 10% through route optimization and carrier negotiations.
Improved key performance indicators and lowered logistics costs by 8% by streamlining processes and strengthening strategic carrier and partner relationships.

Ocean and Air Key Account Manager - Perimeter Global Logistics - Atlanta, GA

(2019-02 - 2022-11)

Managed exception shipments across LCL, airfreight, and warehouse-to-customer deliveries, improving delivery accuracy by 15% while maintaining service reliability.
Trained and coached team members on logistics processes, increasing team productivity by 20% and strengthening operational consistency.
Negotiated rates, finalized billing in Cargowise, and coordinated with customs brokers to support cost control, timely shipment releases, and compliance with U.S. Customs regulations.

Account Billing Specialist - Schneider National Logistics - Atlanta, GA

(2015-05 - 2019-02)

Resolved billing discrepancies and ensured accurate, timely invoicing to support client satisfaction and account management needs.
Provided shipment tracking updates that improved communication and transparency between internal teams and clients.
Maintained accurate billing records and account documentation, contributing to client retention through efficient issue resolution.

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